Job Description

AI Note-Taking Disclosure: We may use an AI-assisted tool during this interview for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, and overall fit for the position.

Patient Services Coordinator

SynergenX | Low T Center | HerKare

Are you outgoing, organized, and someone who loves working with people? Do you thrive in a fast-paced environment where no two days are exactly the same?

SynergenX, Low T Center, and HerKare are nationally recognized leaders in hormone replacement therapy, weight management, and targeted wellness services—and we’re looking for an energetic Patient Services Coordinator to join our growing team!

This is a great opportunity for someone looking to build a career in healthcare, gain valuable experience, and become an important part of a patient-focused team.

Why You'll Love Working With Us

• Two weeks of paid training to help set you up for success
• Fast-paced, people-focused environment
• Opportunity to grow your experience in the healthcare industry
• Work alongside experienced providers and clinical professionals
• Competitive benefits and employee perks
• Be part of a growing organization focused on helping patients look and feel their best

The Role

As a Patient Services Coordinator (PSC), you are the first impression and the face of the clinic. From the moment a patient walks through the door until they leave, you help create a welcoming, organized, and seamless experience.

This role is perfect for someone who can multitask, communicate confidently, stay organized, and keep a positive attitude even when things get busy.

You’ll manage front desk operations, coordinate appointments, assist patients with billing and insurance questions, collect payments, support clinic operations, and help ensure every patient receives exceptional service.

Our PSCs also play an important role in patient satisfaction and retention, so we’re looking for someone who enjoys building relationships and making people feel comfortable and valued.

What You'll Do

• Welcome patients with a friendly, professional attitude and provide an excellent check-in and check-out experience
• Check patients in and room them for appointments
• Review and explain patient billing, insurance coverage, Explanation of Benefits (EOBs), and out-of-pocket costs clearly and confidently
• Help resolve patient billing and insurance questions with professionalism and compassion
• Accurately enter and update patient demographics, insurance information, and account details
• Answer incoming calls promptly and professionally and route calls or messages appropriately
• Collect and process patient payments accurately
• Monitor clinic emails, text messages, and faxes throughout the day and ensure timely follow-up
• Perform bi-monthly inventory based on clinic needs
• Keep clinic supplies, snacks, and supplements organized and stocked
• Complete bank deposits twice weekly and maintain accurate daily End-of-Day records
• Support providers and clinic staff with administrative and clerical needs
• Maintain a clean, organized, and patient-friendly front desk and waiting area
• Attend monthly, quarterly, or annual meetings as needed
• Maintain patient confidentiality and comply with HIPAA and all clinic policies

What We're Looking For

We want someone who is dependable, personable, confident, and ready to learn. The right candidate enjoys interacting with patients and can handle a busy clinic environment while staying organized and professional.

Qualifications

• High school diploma or equivalent required; associate degree preferred
• Previous healthcare, medical office, front desk, or customer service experience preferred
• Excellent communication and customer service skills
• Comfortable discussing payments, insurance benefits, and patient account information
• Strong computer and electronic communication skills
• Highly organized with excellent attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Professional, friendly, and patient-focused attitude
• Ability to maintain confidentiality when handling sensitive patient information
• Must successfully pass a criminal background check
• Must be flexible with clinic hours and available to work 2–3 Saturdays per month

Clinic Hours

Monday: 8:00 AM – 5:00 PM

Tuesday: 8:00 AM – 7:00 PM

Wednesday: 8:00 AM – 1:00 PM

Thursday: 7:00 AM – 5:00 PM

Friday: 8:00 AM – 5:00 PM

Saturday: 8:00 AM – 12:00 PM

Saturday availability is required approximately 2–3 Saturdays per month.

Benefits & Perks

• Medical, dental, and vision insurance
• Disability insurance
• 401(k) with up to 5% company match
• Paid time off
• Tuition reimbursement
• Scrubs provided
• Employee discounts for you plus one
• Paid training
• Opportunities for growth within a growing healthcare organization

Ready to Grow With Us?

If you're energetic, dependable, organized, and passionate about creating a great patient experience, we want to meet you!

Come grow your healthcare career with SynergenX, Low T Center, and HerKare and become part of a team that's making a difference in patients' lives every day.