Job Description

Patient Service Coordinator (PSC) serves as the primary and initial point of contact for patients and healthcare providers within the clinic. PSC is responsible for assisting in closing clinical gaps in care and ensuring smooth transition in care.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Greet patients in a timely, cheerful, and respectful manner and provide full attention to ensure quality customer services.
2. Provide outreach by providing general services information to new patients. Assist new patients with completing New Patients packet and Sliding Fee Discount program forms. Follow up with Billing department of Sliding Fee Discount packets and notify patients of final eligibility determination.
3. Reschedule patients as needed and assist with referrals and communication with external resources to address patients' needs in a timely manner.
4. Coordinate/Assist patients' transportation coordination in timely manner.
5. Support clinical team to assist patients more efficiently with medical questions, using designated templates and protocols and send do clinical team for response.
6. Serves as a liaison between patients and medical staff by communicating as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information.
7. Ensure related reports, labs, and demographics are sent to outside facilities prior to their appointment.
8. Take phone messages, as needed, and distribute them to appropriate personnel.
9. Assist patients complete necessary forms.
10. Work at different FCCHC locations as needed.
11. Ensure timely delivery of outside mail and communication.
12. Cover front desk/call center vacancies as needed.
13. Other duties as assigned.