ABOUT THE ROLE
At Forward Focus, our front desk isn’t just an administrative function — it’s where the patient experience begins. As a Patient Services Coordinator, you’ll be the first face patients see and the first voice they hear. That matters here more than most places, because our patients aren’t strangers. They’re members of a practice built on genuine, personal relationships.
We’re looking for someone who brings natural warmth, steady composure, and a genuine care for the people they serve. This is a role where your personality is as important as your skills — and where you’ll feel the direct impact of your work every single day.
WHAT YOU’LL DO
Creating meaningful connections
Welcome patients with genuine warmth, making them feel like valued members of the Forward Focus family
Build personal relationships with patients over time — remembering their preferences and needs
Guide new patients through the onboarding process, helping them feel at home in our practice
Patient communication
Provide attentive, unhurried phone support for patients with a range of needs
Schedule appointments while ensuring patients receive the time and attention they deserve
Conduct reminder calls for upcoming appointments, including annual physical exams
Answer incoming calls warmly and direct messages to the appropriate clinical team members
Administrative support
Maintain patient records with meticulous attention to detail
Process office visit fees accurately and discreetly
Verify and update patient demographics and insurance information
Support the clinical team through scanning, emailing, faxing, and other administrative tasks
WHAT WE’RE LOOKING FOR
Skills & experience
Bachelor’s degree and a minimum of two years of work experience
Proficiency with Microsoft Office Suite
Excellent verbal and written communication skills
Strong organizational skills with careful attention to detail
Ability to manage multiple priorities while maintaining a positive, calm demeanor
Experience with electronic medical record (EMR) systems preferred but not required
Who you are
A natural connector — people feel welcome and at ease around you
Calm and patient, even during busy periods
Proactive: you anticipate needs and solve small problems before they become big ones
A team player who genuinely enjoys contributing to a shared mission
Committed to patient privacy and confidentiality in everything you do
■ Patient relations ■ Appointment scheduling ■ Phone support ■ EMR systems ■ Insurance verification ■ Team collaboration
BENEFITS
Health and dental insurance
401(k) with matching
Paid time off
Consistent Monday–Friday schedule (8:00am -4:30pm) — no nights, no weekends
Friday early finish at 3:00 PM
ABOUT FORWARD FOCUS
Founded in 2007 by Dr. Gary Schaffel, Forward Focus was one of Chicago’s first concierge medicine practices. We serve the North Shore with boutique locations in Lake Forest, Northfield, and Highland Park — combining today’s medicine with yesterday’s values. Every member of our team, from the front desk to the exam room, is part of the patient care experience.
Ready to apply?
If you’re someone who lights up a room, loves building relationships, and wants to be part of a team that genuinely cares about each other and its patients — we’d love to hear from you.
Forward Focus is an equal opportunity employer committed to building an inclusive team where everyone can thrive.
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