PLEASE NOTE:

• 
  It is a 100% onsite position at Mount
  Pleasant, SC.
• 
  Monday - Friday 8:00 AM - 4:30 PM.
• 
  Manager is specifically looking for candidates experienced and or willing to work in the call center using Genesys and Epic

Job Summary:

Responsible for timely and accurate recording
of patient demographics, insurance information, patient charges and
collections. Scheduling patient appointments in a timely and accurate manner.
Cross training is required in multiple administrative support functions.

Patient Registration:

• 
  At registration, enters complete accurate
  patient demographic and insurance information in system.
• 
  Greet patient, verify and correct any
  demographics and insurance information, copy insurance card and ensure copy is
  added to patient medical record.
• 
  Communicate any changes in demographic and
  insurance information to the appropriate areas.
• 
  Obtain updated patient registrations
  signature with date and ensure that the form is added to patient record.
• 
  Collects and enters co-pay.

Patient Check Out:

• 
  At check out, verify patient charges in
  electronic system, recheck insurance information, schedule return appointments
  if appropriate and collect balances due.
• 
  Run appropriate daily close reports,
  reconciling all cash, checks and credit card charges received for each business
  day.
• 
  Verify charges in charge audit work queue and
  correct errors before releasing charges.
• 
  Complete individual and/or practice
  reconciliation report including bank deposit slip.

• 
  When scheduling appointment, enter necessary
  patient demographics if new patient; verifies information if established
  patient.
• 
  Chooses appointment time based on patient
  request, physician/provider availability and urgency of appointment.

General Clerical Duties:

• 
  File. Make Copies.
• 
  Answer the telephone,
  provide accurate follow up, take and communicate messages.

EPIC and Charge Entry Audit:

• 
  Responsible for resolving Work Queues in Epic
  including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and
  Review); Missing Guarantor.
• 
  Research and analyze denials, correct errors
  to ensure charges captured and processed and goal for site errors is met or
  exceeded.
• 
  Respond to patients and staff for billing and
  insurance questions.
• 
  Resolve work queue errors & denials
  through research and analysis by reviewing chart and office notes,
  pre-authorizations, hospital documents, etc.
• 
  Ensure charges drop for claims processing.
  Work closely with practice coder in resolution process. Respond to requests
  from practice Revenue Cycle Advocate.
• 
  Serve as resource for front desk registration
  to ensure accuracy on insurance information. Resolve patient billing concerns.
• 
  Assist providers in charge of capture when necessary.

Teamwork and Communication:

• 
  Work within a team to achieve patient and
  team goals. Share and initiate regular and professional communication with
  co-workers.
• 
  Participate in regular staff meetings. Works
  with team to identify opportunities of improvement and actively participates in
  the improvement process.

Human Experience:

• 
  Show courage through creating and sharing
  innovative ideas to improve the experience for both patients and peers. Round
  on patients to create meaningful connections and keep patients informed of
  visit details (delays/wait times).
• 
  Model the experience principles through consistently
  engaging in Always Event behaviors and viewing feedback through the patient
  lens.
• 
  Recognize and value the unique differences
  and similarities in both our team members and patients to create an inclusive environment
  where diversity is celebrated.
• 
  Explain all processes to patients in plain language and utilize teach
  back to ensure understanding.
• 
  Know and model the mission, vision and values, and how they
  relate to role-specific responsibilities.
• 
  Model our people credo through a passion to care for each
  other, our patients and our communities
  .

Requirements

Requirements:

• 
  Call Center experience required
• 
  HS Diploma/ GED
• 
  1+ years of relevant experience within a
  healthcare setting
• 
  EPIC experience
• 
  OnBase experience (heavily preferred)
• 
  Customer Service experience
• 
  Must be computer savvy

Benefits

OBSERVED HOLIDAYS:

• 
  New Year's Day:
  Falls
  Within: 7:00 PM day before - 7:00 AM day after
• 
  Labor Day:
  Falls
  Within: 7:00 PM day before - 7:00 AM day after
• 
  Independence Day:
  Falls
  Within: 7:00 PM day before - 7:00 AM day after
• 
  Memorial Day:
  Falls
  Within: 7:00 PM day before - 7:00 AM day after
• 
  Thanksgiving:
  Falls
  Within: 7:00 PM day before - 7:00 AM day after
• 
  Christmas:
  Falls
  Within: 7:00 PM day before - 7:00 AM day after