Job Description

About the Role:
Our client a leading healthcare facility in Cayman, is now seeking a Patient Services Coordinator to be the welcoming face of their clinic. As the first point of contact, you’ll play a key role in creating a positive, professional, and compassionate experience for every patient from their first visit through to follow-up care.
You’ll manage reception and patient communications, coordinate appointments and procedures, maintain accurate records, and support the daily flow of clinic operations. This role suits someone who thrives in a fast-paced environment, has strong organisational skills, and remains calm under pressure.
Key Responsibilities:
•    Greet and check in/out patients, providing warm, efficient service.
•    Manage phone calls, emails, and appointment scheduling.
•    Coordinate provider and surgical schedules.
•    Maintain accurate and confidential patient records.
•    Assist with invoicing, reports, and supply tracking.
•    Support process improvements and uphold confidentiality and compliance standards.
•    Communicate effectively across clinical and administrative teams.
Qualifications:
•    5+ years’ experience in a healthcare, medical, or veterinary office environment.
•    Strong organisational and multitasking skills.
•    Excellent communication and customer service abilities.
•    Proficiency in record management and scheduling systems (EHR/PM/CRM).
•    Reliable, detail-oriented, and able to work independently or as part of a small team.
Preferred:
•    Background in hospitality or patient-facing customer service.
#LI-LG1