Patient Services Billing Specialist
Revenue Integrity
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Remote Eligibility: Candidates must reside and work full-time in OK before their first day of employment.
SHIFT: M-F, Days. Will need to be onsite 1-2 days a week.
***Ideal candidate will have general billing/coding knowledge in follow up and denials***
General Description
Under general supervision, the Patient Services Billing Specialist provides foundational customer service support for professional billing within a centralized Epic billing office support model.
Essential Job Duties
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.
Respond to inbound patient inquiries related to professional billing, statements, balances, and requests.
Provide basic explanations of charges, payments, and insurance processing using Epic tools.
Collect and post patient payments according to policy.
Document interactions and route complex issues for escalation.
Meet productivity, quality, and customer service standards.
Maintain respectful, professional, and empathetic communication with patients.
General Job Duties
Performs other duties as assigned
Minimum Requirements (Level 1):
Education High School Diploma or GED required.
Experience: At least 1 year of medical insurance experience required.
Certification/License/Registration: None required.
Minimum Requirements (Level 2):
Education High School Diploma or GED required.
Experience At least 3 years of physician billing experience required. Applied expertise in professional billing customer service workflows.
Certification/License/Registration Certified Professional Biller (CPB) certification from AAPC required within 1 year.
Knowledge, Skills & Abilities
Attention to detail
Good verbal and written communication skills
Proficient with the use of Microsoft Office tools
Foundational knowledge of customer service principles and healthcare billing concepts.
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