At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day.
Objective
The Patient Service & Surgical Coordinator is responsible for delivering exceptional patient service while coordinating patient appointments, surgical scheduling, and communication between patients, providers, and clinic staff. This role supports both inbound patient communications and the full surgical scheduling process, ensuring patients receive accurate information, timely follow-up, and a seamless experience from initial contact through post-operative care.
Essential Functions and Responsibilities
Provide superior patient service, support, and care with a friendly and positive attitude.
Respond to patient inquiries via phone, web form, online messaging, and email.
Build rapport with prospective and existing patients while educating them on the patient experience, accepted insurances, and appointment processes.
Schedule patient appointments, surgeries, emergency add-on surgeries, and follow-up visits.
Coordinate surgical scheduling, including obtaining required clearances, testing, and documentation.
Provide patients with pre-operative and post-operative instructions and answer questions regarding procedures and appointments.
Review surgical risks and benefits with patients and witness consent signatures when appropriate.
Verify insurance information, prepare patient charts, and assist with patient paperwork and sign-in procedures.
Accurately document and track patient communications, appointments, and surgical information within practice management and CRM systems.
Coordinate with physicians, clinics, insurance companies, and administrative staff to ensure continuity of care.
Prepare patient bills and communicate with insurance companies regarding claims and approvals.
Maintain surgical schedules, equipment coordination, and procedure room readiness.
Meet performance standards related to patient satisfaction, call handling, scheduling accuracy, and service quality.
Adhere to HIPAA regulations, compliance requirements, and company policies.
Supervisory Responsibility
Position reports to Practice Manager, Contact Center Manager, or designee.
No direct reports.
Working Conditions and Environmental/Physical Demands
Sedentary work that primarily involves sitting and/or standing for extended periods.
Light work that includes moving objects up to 20 pounds.
Communicating with patients and staff to exchange information.
Repeating motions that may include wrists, hands, and fingers.
Moving about to accomplish tasks or travel between worksites if necessary.
Operating standard office equipment and computer systems.
Position/Type/Expected Hours of Work
This is a full-time position.
Core hours are Monday through Friday between 8:00 a.m. and 5:00 p.m.
Potential for evening, weekend, or Saturday support hours as required.
Travel
Travel may be required to attend training sessions, meetings, or support clinic operations.
Requirements
Qualifications
High School diploma or equivalent required; associate degree preferred.
Minimum 1 year experience in a healthcare, call center, or surgical coordination environment preferred.
Experience with patient scheduling, surgical coordination, or medical administrative support preferred.
Understanding of medical terminology, insurance verification, and medical documentation.
Experience using practice management software, EMRs, CRM systems, and Microsoft Office applications preferred.
Skills and Abilities
Sight360 was established when six leading practices united to form one of the largest, vertically integrated vision care providers in West Central Florida. Their vision was to create a unique and comprehensive approach to eye care, offering all aspects of vision services in a seamless experience. With a focus on patient-centered care, Sight360 ensures that every patient receives personalized attention and high-quality service. Sight360 provides integrated ophthalmology, optometry, optical services, and related surgeries across 28 locations. Sight360 is a portfolio company of SBJ Capital, a private investment firm. With over 40 years of experience, Sight360 practices have delivered industry-leading care, managing over 250,000 patient visits annually.
