The Patient Service Specialist II provides ongoing, onsite customer support to patients in the ambulatory hospital setting.The position strives to ensure that every patient and their guest receives the best customer service possible and that they feel valued and cared for.This position requires that a proven record of medical ambulatory experience and the initiative to take on additional tasks and responsibilities.
Shift: Monday- Friday 7:30am-4:00pm
Responsibilities:
Works in a hospital outpatient environment with high acuity patients, multi-disciplinary clinical teams, complex clinic structures, procedures, imaging, and/or diagnostic testing.
Greets patients at the front desk.
Admits/Registers patients, including insurance verification and processing co-payments for both facility and provider, as appropriate.
Schedules appointments and ensures timing of future appointments meets eligibility requirements, as appropriate.
Ensures that patients receive excellent customer service and are updated with waiting times and any potential delays.
Performs a variety of general clerical functions including, but not limited to, answering the telephone, communicating messages through email or Epic, and making reminder calls.
Interacts with the Financial Clearance Center Team to coordinate information needed to communicate benefits and patient responsibility for the facility billing portion.
Assists with handling of electronic faxes and ensures requests are handled timely.
Scans and uploads patient information to EMR.
Works onsite in clinic
Post-secondary education in a relevant field preferred.
Additional qualifications include prior work experience in a medical setting, knowledge of medical terminology, excellent interpersonal and computer skills.
Applicable Experience:
1 yearFull TimeDay (United States of America)
The best place to get care. The best place to give care Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
J oin the Kansas City region's premiere provider of health services. Equal Opportunity Employer.
About Saint Luke’s
Saint Luke’s serves the West Region of BJC Health System as a faith-based, nonprofit, aligned health system committed to providing the highest levels of excellence in compassionate health care and health-related services. Saint Luke’s cares for patients in 65 specialty services across 67 counties in Missouri and Kansas. Saint Luke’s Hospital has been recognized by U.S. News & World Report as one of the elite hospitals in the nation. For more than 140 years, Saint Luke’s has been dedicated to enhancing the physical, mental, and spiritual health of the diverse communities we serve.
Saint Luke’s offers:
- The region’s longest continuously operating adult heart transplant program and one of the nation’s leading cardiovascular programs at Saint Luke's Mid America Heart Institute
- Treatment for complex brain and spinal cord diseases and one of the nation’s leading stroke reversal programs at the nationally ranked Saint Luke’s Marion Bloch Neuroscience Institute
- The region’s only treatment center dedicated exclusively to treating metastatic breast cancer—the Koontz Center for Advanced Breast Cancer at Saint Luke’s Cancer Institute
- Saint Luke’s Convenient and Urgent Care clinics for treatment of minor illnesses and injuries
- Liver and kidney transplantation programs
- A comprehensive maternal-fetal diagnostic and treatment center
- Three Neonatal Intensive Care Units, including a Level IIIb NICU at Saint Luke’s Hospital of Kansas City
- Saint Luke’s Rehabilitation Institute, the only comprehensive inpatient rehabilitation hospital of its kind in the region
- A nationally recognized children's behavioral health center, Saint Luke’s Hospital Crittenton Children’s Center
