Job Description

Patient Interaction & Customer Service

• Greet patients and visitors in a courteous and professional manner.
• Assist patients with check-in and check-out processes.
• Respond to patient inquiries in person and over the phone, providing accurate information regarding services, appointments, and clinic policies.
• Address patient concerns or complaints and escalate issues when necessary to ensure patient satisfaction.

Appointment Scheduling & Coordination

• Schedule, reschedule, and confirm patient appointments and surgery using clinic systems.
• Coordinate referrals, follow-ups, and specialty visits as needed.
• Ensure appointment availability is optimized, and provider schedules are efficiently managed.
• other tasks as assigned

Insurance & Registration

• Collect, verify, and update patient demographic and insurance information.
• Obtain necessary documentation, authorizations, and signatures.
• Explain insurance coverage, co-pays, and payment expectations when appropriate.

Financial Responsibilities

• Collect co-pays, deductibles, and outstanding balances.
• Process payments and maintain accurate financial records.
• Reconcile daily cash reports and ensure proper handling of funds.

Administrative Support

• Maintain accurate patient records in the electronic health record (EHR) system.
• Scan, file, and manage documents in compliance with clinic policies.
• Assist with correspondence, forms, and reports as needed.

Compliance & Confidentiality

• Adhere to HIPAA regulations and maintain strict patient confidentiality.
• Follow clinic policies, procedures, and regulatory requirements.
• Ensure all documentation and processes meet compliance standards.

Team Collaboration

• Work closely with medical staff, billing teams, and management to ensure smooth clinic operations.
• Communicate effectively with providers regarding patient flow and scheduling needs.
• Support overall clinic efficiency and patient experience initiatives.
• other tasks as assigned

Required Skills & Qualifications

• High school diploma or equivalent
• Previous experience in a healthcare 0-2 years of related experience. Clinic experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with computers, electronic health records (EHR), and scheduling systems.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• AHA BLS Certificate

Work Environment

• Fast-paced clinical setting with frequent patient interaction.
• Requires standing, sitting, and occasional movement throughout the clinic.
• May involve handling sensitive or urgent situations.