Job Description

This is a full-time, day shift position!

Make a Difference in Digestive Health

Join our Gastroenterology (GI) Clinic team as a Patient Service Specialist and play an essential role in supporting patients throughout their digestive healthcare journey. Our GI specialists provide comprehensive care for conditions affecting the digestive system, like esophagus, stomach, liver, gallbladder, and pancreas.

As a Patient Service Specialist, you will be the welcoming face of our clinic and an important connection between patients, providers, and the healthcare team. You will help create a positive experience by ensuring patients receive timely access to specialty care and the support they need to manage their health.

General Objectives:

• Provide professional, compassionate, and welcoming reception support for patients, families, physicians, and healthcare team members.
• Coordinate patient flow to support efficient clinic operations and keep providers on schedule.
• Schedule appointments, while ensuring patients are connected with the appropriate specialty services.
• Maintain accurate patient records, demographics, and account information while following privacy and compliance standards.
• Assist patients with questions related to appointments, referrals, insurance, and clinic processes.
• Manage incoming calls by identifying patient needs, providing appropriate assistance, and directing concerns to the correct team member.
• Support a patient centered environment where individuals feel informed and cared for throughout their GI care experience.

For more information on our GI clinic, follow the link here: Gastroenterology in Glenwood Springs | Valley View Hospital (vvh.org)

Qualifications:

Education:

• High School diploma or equivalent.

Skills:

• Clerical: typing filing, scheduling, computer, phone and people skills
• Bilingual preferred
• Excellent customer service skills; strong computer skills

Experience:

• Two years in a reception or clerical field preferred

SALARY RANGE

• ‎$19.00 to $27.75/hour
• Entry salary dependent upon education, skill set, and experience.

BENEFITS

• Medical, Dental and Vision coverage including coverage for eligible dependents
• Employer paid basic life coverage with buy-up coverage options
• Flexible Spending Account (FSA) for health care and dependent care.
• Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA), leaves of absence.
• Tuition Assistance Available
• Retirement Plan 401(a)
• Retirement Plan 403(b) plans with employer matching contributions.
• Employee Assistance Program
• Employee discount on Valley View Medical Services
• Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s)
• Free Use of Sunlight and Aspen SkiCo day passes, based on availability.

Loan Repayment:

Valley View is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!

APPLICATION SUBMISSION END DATE

This position will be open for a minimum of three days and until a top applicant is identified.

About Us
Located between Aspen and Vail, along the Colorado River, Glenwood Springs is a mecca for outdoor adventures in our beautiful mountains. When you are looking to relax, we also have the largest hot springs pool in the world. As a community with a population of about 10,000, Glenwood Springs is an ideal size.

Valley View Hospital offers exceptional benefits, including a robust health and dental plan; vision and life insurance; defined contribution pension plan; 403(b); and generous accrual of vacation/sick days. Relocation and other financial assistance may apply, along with many more employee perks.

At Valley View, our mission is to provide convenient, connected care to the communities of Western Colorado with scope, technology, and expertise that are rarely found in regional hospitals.