We are searching for a Patient Services Specialist -- someone who works well in a fast-paced setting. In this position, you will manage and respond to all customer inquiries regarding patient accounts and ensure appropriate issue resolution. To manage the Hospital's self-pay accounts receivables to ensure continuity of cash flow and the collection of every collectible dollar with efficient account resolution.
Think you’ve got what it takes
Job Duties & Responsibilities
• Answers telephone calls, assess needs and determines appropriate actions for account resolution
• Accepts payment arrangements through telephone calls and in-person with guarantors or patients
• Processes credit card payments promptly and accurately
• Updates, maintains, and documents patient account information accurately in the appropriate hospital’s accounting/billing systems
• Actively participates in special assignments, programs, or improvement initiatives with successful outcomes
• Initiates contact with guarantors or third-party payors when necessary to collect on outstanding guarantor receivables
• Analyzes and determines accounts to transfer to External Agency for additional collections follow up
Skills & Requirements
• High School Diploma or equivalent
• 2 years customer service, business experience, preferably in a healthcare environment
Texas Children’s Hospital is a world-class pediatric facility, nationally recognized as a top children’s hospital, and voted one of the best places to work in Houston for nine years running. We’re committed to creating a healthy community for children by providing the best pediatric care possible, through groundbreaking research and emphasis on education. We also offer a full continuum of family-centered care for women, from obstetrics to well-woman care. As a team member at Texas Children’s Hospital, you’ll work in an environment that values your voice. Texas Children's Hospital, headquartered in Houston, Texas, is recognized as one of America's best children's hospitals.
