Patient Service Specialist
Stuart
Stuart Family Health Center
Stuart FHC Facility-Cleveland Clinic Martin Health
000667
Days
6:30am-6:30pm
Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare.Stuart Family Health Center iscomprisedof 90 exam rooms, six procedure rooms and more than 50 offices.Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.Thisrole is a great steppingstonetoother careers within customer service and other departments with Cleveland ClinicThe Family Health Center team is also very collaborative and dynamic, offering exposure tonumerousspecialties as well as Urgent Care
A caregiver in this position works8-hour shifts,Monday-Friday,between 7:00AM – 6:30PM, with flexibility on start/end times based on patient schedules.
A caregiver who excels in this role will:
Providea comprehensive, proactive and “Patients First” experience for patients and visitors
Investigate,triageand resolve patient issues using the established HEART model
Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
Enter andmaintainconfidential patient information
Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
Recruit, enroll and educate patients on MyChart and Appointment Pass
Process the workflow for the day.
Participate in patient outreach activities such as proactive patient calls toassistwith health maintenance and care compliance.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED and two years ofcustomer service, patient registration, appointment scheduling, insuranceprocessingor concierge experience
ORan Associate’s Degreeand one year of experience
ORa Bachelor’s Degree
Working knowledge of PC window applications sufficient to input and retrieve data
Ability to perform basic math sufficient to process insurance co-pays
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.
Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country.
Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including:
Cleveland Clinic Abu Dhabi
Cleveland Clinic Canada
Cleveland Clinic Florida
Cleveland Clinic London
Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas
