Join Cleveland Clinic Weston Hospital’s team of caregivers thatremainon the leading edge of technology andeducationwhile consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.ThePatient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works rotating days/evenings from 9:00AM – 5:30PM or 9:30AM – 6:00PM, with rotating weekend requirements.

This role will be based out of Weston Hospital, but will float to Coral Springs for coverage, as needed.

A caregiver who excels in this role will:

• Providea comprehensive, proactiveand “Patients First” experience for patients and visitors

• Investigate,triageand resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Support front-end technologyutilizationto promote understanding and comfort levels in use by caregivers and providers.

• Enter andmaintainconfidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

• Process the workflow for the day.

• Participate in patient outreach activities such as proactive patient calls toassistwith health maintenance and care compliance.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service

• ORan Associate’sDegreeand one year of experience

• ORa Bachelor’sDegree

• Working knowledge of PC window applicationssufficientto input and retrieve data

• Ability to perform basic math sufficient to process insurance co-pays

• Excellent communication and organizational skills

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

• Medical office system experience

• Customer service experience in a medical setting

• Bilingual Spanish language skills