Job Description

Patient Service Representative (Various Departments)

Location: Columbia Family Clinic, Admitting & Emergency Department – Dayton, WA

Schedule: Full-Time | 32 – 40 hours per week

Compensation: $19.00 - $27.00 per hour

Schedule Varies | Clinic, Admitting & ED | Weekend and Night Coverage

Join our team at Columbia County Health System!
We are seeking a friendly, organized professional who is dedicated to delivering outstanding patient care, and is adaptable, thrives in a fast-paced environment, and consistently provides exceptional customer service. This role requires flexibility, including the ability to work varied and sometimes irregular schedules, such as weekends, early mornings or late evenings, and to respond to call-outs as needed. A strong work ethic, reliability, and a willingness to adjust to changing operational needs are essential to supporting both our patients and care teams effectively.

What We Offer

• On-the-Job Training: Paid training
• Varied Schedule:
• Mondays, 4:30pm – 1:00am OR 3:30pm – 1:00am (Emergency Department Admitting)
• Wednesdays, 5pm – 8pm (Columbia Family Clinic)
• Saturdays, 9:45am – 2:00pm (Columbia Family Clinic)
• Sundays, flexible; between 8- and 12-hour shifts (Emergency Department Admitting)
• Float to other clinics as needed to cover for call-outs, vacations, etc.
• Benefits Medical/Dental/Vision & Basic Life Insurance; eligibility to participate in a 401K Plan; PTO & Sick Time accruals; six paid holidays
• Supportive team environment in a Rural Health Clinic setting
  

Qualifications

• Administrative office experience preferred
• Healthcare experience is a plus!
  

Key Responsibilities

• Greet patients and visitors, answer inquiries, and provide exceptional customer service.
• Schedule and manage patient appointments to optimize provider time and clinic flow.
• Verify patient demographics, insurance information, and obtain prior authorizations as needed.
• Collect payments and maintain accurate financial records.
• Prepare, scan, and file documents, including medical records and insurance paperwork.
• Maintain a clean and organized reception area while ensuring patient confidentiality.
• Assist with general clerical tasks and support daily clinic operations.

If you’re a compassionate individual seeking a full-time opportunity, we’d love for you to join our team.