Job Description

Join the Pivotal Health Team!

Patient Service Representative (PSR) – Durable Medical Equipment (DME)

Are you passionate about helping patients and making a difference in their healthcare journey? Durable Medical Equipment, a Pivotal Health company, is seeking an energetic, patient-focused Patient Service Representative (PSR) to join our growing team.

In this role, you'll be a vital connection between patients, healthcare providers, insurance companies, and our delivery team, helping ensure patients receive the equipment they need with exceptional service and care. This position is ideal for candidates with experience in a physician's office, specialty practice, healthcare customer service, patient access, referrals, insurance authorizations, or durable medical equipment.

What You'll Do

• Provide outstanding customer support to patients, caregivers, physicians, and healthcare partners via phone and email
• Process and manage durable medical equipment (DME) orders accurately and efficiently
• Coordinate equipment deliveries and follow-up communications with patients and providers
• Work closely with physician offices, hospitals, clinics, and insurance providers to obtain required documentation and authorizations
• Verify insurance and assist with order requirements as needed
• Maintain accurate patient records and documentation in company systems
• Assist patients with questions regarding orders, deliveries, and equipment needs
• Deliver a positive, compassionate experience during every customer interaction

What We're Looking For

• Strong communication, customer service, and relationship-building skills
• Excellent attention to detail and organizational abilities
• Proficient computer and data-entry skills
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Healthcare experience required
• Experience in one or more of the following preferred:
• Patient Service Representative (PSR)
• Medical Receptionist
• Medical Office Assistant
• Patient Access Representative
• Referral Coordinator
• Insurance Authorization Specialist
• Prior Authorization Representative
• Healthcare Customer Service Representative
• Durable Medical Equipment (DME)
• Working knowledge of insurance verification, authorizations, referrals, patient scheduling, or medical office workflows preferred
• Positive attitude and commitment to providing exceptional patient care and service

What We Offer

• Competitive pay: $17-$21 per hour (based on experience)
• Monday-Friday schedule: 9:00 AM - 5:00 PM
• Supportive and collaborative team environment
• Opportunity to grow with a respected and expanding healthcare organization
• Meaningful work that positively impacts patients and families every day

Why Join Pivotal Health?

At Pivotal Health, we're committed to improving access to care and supporting patients throughout their healthcare journey. We value team members who bring empathy, professionalism, and a service-first mindset. Whether your background is in a medical office, patient registration, insurance authorizations, healthcare customer service, or DME, you'll play an important role in helping patients receive the equipment and support they need.

Apply Today!

If you're dependable, detail-oriented, and enjoy helping patients navigate the healthcare process, we'd love to hear from you. Join Pivotal Health and become part of a team dedicated to delivering exceptional care, service, and support to our communities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to stand, walk, sit, talk, and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• The employee is required to use hands to operate office equipment.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective equipment (PPE) such as gloves and eye protection must be used as appropriate to the task being performed.

OSHA Classification System for Evaluation Potential Exposure to Bloodborne Pathogens

This position will involve no exposure to blood, body fluids, or infectious materials.

Equal Employment Opportunity / Affirmative Action Employer

Pivotal Health Healthcare LLC and its subsidiaries are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran status, or any other factor protected under applicable law.

Requirements

What We're Looking For

• Strong communication, customer service, and relationship-building skills
• Excellent attention to detail and organizational abilities
• Proficient computer and data-entry skills
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Healthcare experience required
• Experience in one or more of the following preferred:
• Patient Service Representative (PSR)
• Medical Receptionist
• Medical Office Assistant
• Patient Access Representative
• Referral Coordinator
• Insurance Authorization Specialist
• Prior Authorization Representative
• Healthcare Customer Service Representative
• Durable Medical Equipment (DME)
• Working knowledge of insurance verification, authorizations, referrals, patient scheduling, or medical office workflows preferred
• Positive attitude and commitment to providing exceptional patient care and service
•