The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
Patient Service Representative
Education: High school diploma or equivalent
Experience Preferred: One year of applicable medical office experience.
New hire must attend Clinic Core Front Desk Training through Clinical Education.
All new hires are hired into this role.
Advanced Patient Service Representative (Internal Only)
Education: High school diploma or equivalent
Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.
Mercy Key Benefits:
Tuition Reimbursement up to $2,000 for continuing education
Health/Dental/Vision available after day one
Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
Paid parental leave for new parents
401k with employer match
Paid PTO for volunteering
Competitive salary
Future career growth!
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EEO/AA/Minorities/Females/Disabled/Veterans
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
