The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
Location: 12700 Southfork Road, Suite 270, St. Louis, MO 63128
Schedule Monday - Friday, 40 hours/week, Days
Qualifications:
Education High school diploma or equivalent.
Experience Customer service experience preferred
Responsibilities:
Greet and register patients; verify identity and manage check‑in/check‑out
Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
Maintain accurate registration, EHRs, and assigned work queues
Handle patient concerns professionally and escalate as needed
Manage daily cash drawer, accounts receivable tasks, and payment plans
Support EPIC updates, departmental initiatives, and clinic communications
Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
Perform other duties as assigned
Skills, Knowledge and Abilities:
Knowledge of medical terminology, insurance, and billing processes
Clear and professional verbal and written communication skills
Basic computer skills, including accurate data entry
Strong customer service skills with a patient‑focused approach
High attention to detail and accuracy
Ability to maintain confidentiality and comply with privacy policies
Adaptable, professional, and able to work well under pressure
Effective problem‑solving and issue resolution skills
Why You’ll Love Working Here
Exceptional Benefits Starting Day One:
Comprehensive Health Coverage – Medical, dental, and vision through United Healthcare
Generous PTO – Up to 34 days annually, including holidays, vacation, personal time, and short-term illness
Paid Parental Leave – Supporting you and your growing family
401(k) with Employer Match – Invest in your future with confidence
Tuition Reimbursement – Up to $2,000/year for continuing education
Dependent Care FSA Contribution – $100/month for eligible participants
Paid Volunteer Time – Give back to your community while on the clock
Free Parking – Convenience that saves you time and money
Career Growth Opportunities – Advance your skills and grow within Mercy
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
