Patient Service Representative II - (2600070D)
Position located within the pediatric speech department. What You Will Do
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.Representatives must use quality customer service techniques to ensure patient needs are met.Maintain professional interpersonal skills with patients, physicians and co-workers.Supports department operations.Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.Additional Responsibilities
Performs other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
High School Equivalent / GED (Required)Work Experience
1+ years experience as PSR-1. (Required) andCustomer service experience, preferably in the medical field. (Required)Knowledge, Skills, & Abilities
Typing skills – 30 wpm. (Required proficiency)Excellent verbal/communication skills. (Required proficiency)Detail oriented. (Required proficiency)Basic computer knowledge. (Required proficiency)ICD9 coding and medical terminology (Preferred proficiency)Demonstrates effective leadership, organizational, written, and oral communication skills. (Required proficiency)Licenses and Certifications
Certified Healthcare Access Associate (CHAA) (Preferred)Physical Demands
Standing OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely up to 20 lbsCarrying Rarely up to 20 lbsPushing Rarely up to 20 lbsPulling Rarely up to 20 lbsClimbing Rarely up to 20 lbsBalancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination FrequentlyTravel Requirements
10%
: United States-Ohio-Mentor
9000 Mentor Ave UHC
9000 Mentor Avenue
Mentor 44060
: Administrative Support
: CMC_Operations
: Full-time
: Regular - ShiftDays
: Standard
: Entry Level
: Yes, 10 % of the Time
Remote Work: No
: Sep 22, 2026, 7:01:13 PM
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
