Job Description

Granger Medical Clinic is seeking a bilingual (ENGLISH/SPANISH SPEAKING), friendly, compassionate, and detail-oriented Patient Service Representative to join our front desk team at West Jordan Pediatrics This role is ideal for someone who thrives in a fast-paced environment, enjoys working with children and families, and excels at staying organized while multitasking.

The ideal candidate is confident, self-motivated, and genuinely compassionate. As the first point of contact for our patients and their families, the Patient Service Representative plays a key role in creating a welcoming and positive experience. This position works closely with providers and clinical staff to ensure each patient receives exceptional care. Strong communication skills and a commitment to outstanding customer service are essential.

Knowledge, Skills, and Abilities:

• Excellent customer service and interpersonal communication skills
• Strong organizational and multitasking abilities in a busy clinical setting
• Proficient typing and basic computer skills
• Team-oriented with a positive and professional attitude
• Ability to read, write, and communicate effectively in English
• Bilingual (Spanish) REQUIRED

Essential Functions and Duties:

• Greet patients and families in a warm, courteous, and professional manner
• Answer phone calls promptly and professionally
• Schedule appointments according to clinic guidelines and provider availability
• Communicate clearly with patients, families, providers, and staff regarding appointments and patient needs
• Accurately collect and enter patient demographic and insurance information
• Support overall front office operations and assist with additional duties as assigned

Education and Experience:

• High school diploma or equivalent required
• Previous experience in a medical office preferred
• Prior customer service experience, especially in a healthcare or pediatric setting, is highly valued

Physical Requirements and Working Conditions:

• Sedentary work, requiring lifting up to 10lbs
• Repetitive motion associated with operating a computer and other office equipment
• Inside, climate-controlled working conditions

Granger Medical Clinic offers competitive wages and excellent benefits.
Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid maternity Leave
• Tuition Reimbursement
• Short- and long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

The salary range listed is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to work experience, education, and/or skill level.

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.