UCLA Health

Patient Service Representative - Goldberg Migraine Clinic

UCLA Health  •  $30 - $43/hr  •  Onsite  •  9 hours ago
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Job Description


General Information

Work Location: Los Angeles, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday, 7:30am - 4:30pm

Posted Date

07/20/2026
Salary Range $30.36 - 43.49 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

31930


Primary Duties and Responsibilities

The Department of Neurology is seeking a customer-focused Patient Service Representative to provide administrative and patient support services in a dynamic clinical setting. Reporting to the Clinic Manager, this role serves as a key point of contact for patients, delivering exceptional service while supporting clinic operations and upholding UCLA Health's CI-CARE standards. Responsibilities include scheduling appointments through the electronic medical record system, verifying insurance eligibility and obtaining authorizations, maintaining accurate patient demographic information, and managing patient registration and check-in processes. In this role, you will also collect payments, ensure compliance with departmental policies and procedures, and serve as a liaison between patients, providers, nursing staff, and other healthcare team members to promote a seamless patient experience. This position plays an important role in supporting high-quality patient care and the efficient operation of the Department of Neurology.

Salary Range: $30.36-$43.49


Job Qualifications

Required:
  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
  • Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
  • Ability to provide coverage for Community Clinics as assigned.

Preferred:
  • Knowledge of specific specialty practice and workflows (Rheumatology, Endocrinology, Pulmonary & Sleep Medicine, and Cardiology).
  • Familiarity and knowledge of authorization process & managed care programs
  • Knowledge of major medical insurance plans and types of coverage provided.
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
  • Skill in using a PC with associated programs including Word, Excel, and Email.
  • Knowledge of hospital computer systems, personal computer systems and the various software products to perform administrative work.
  • Knowledge of medical terminology

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.
UCLA Health

About UCLA Health

For more than half a century, UCLA Health has provided the best in healthcare and the latest in medical technology to the people of Los Angeles and throughout the world.

Comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, UCLA Mattel Children's Hospital, UCLA West Valley Medical Center and the UCLA Medical Group with its wide-reaching system of primary-care and specialty-care offices throughout the region, UCLA Health is among the most comprehensive and advanced healthcare systems in the world.

Our physicians are world leaders in the diagnosis and treatment of complex illnesses, and our hospitals are among the best in the country. Consistently ranked one of the top ten hospitals in the nation and the best medical center in the western United States by U.S. News & World Report, Ronald Reagan UCLA Medical Center is at the cutting edge of biomedical research, and our doctors and scientists are leaders in performing pioneering work across an astounding range of disciplines, from organ transplantation and cardiac surgery to neurosurgery and cancer treatment, and bringing the latest discoveries to virtually every field of medicine.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Los Angeles, CA
Year Founded
1955
Website
uclahealth.org
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