Job Description

Thundermist's Mission: To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.

Job Title: Patient Service Representative Medical Reports to: Practice Management
Department: Medical FLSA Status: Non-Exempt
Job Grade: 4 Version Date: April 4, 2023
The Patient Service Representative is responsible for welcoming and assisting patients with scheduling of appointments, taking charge of all aspects of registering patient demographics, answering all incoming calls, collecting co-payments and/or balances from office visits, taking complete and accurate messages, and documenting appropriately. This position is also responsible for identifying issues and reporting to appropriate staff for resolution.
Qualifications:
Required Qualifications:
• Minimum High School Diploma or GED
• Excellent communication skills

Preferred Qualifications:
• Experience with payment/billing collections
• Minimum 1-year ambulatory care medical office experience
• Candidates who do not meet all the preferred qualifications are encouraged to apply.

Significant Job Functions:
• Correctly identifies appropriateness of appointment scheduling. Directs emergent needs to nurse team for further triage.
• Responsible for complete and accurate data entry for all information which includes patient registration, encounter billing information, and changes in insurance information.
• Responsible for assisting in answering all incoming calls and taking accurate messages.
• Responsible for confirming, cancelling, or rescheduling appointments.
• Responsible for performing outreach to patients.
• Assist in scheduling appointments and directing appropriate calls to the nurse triage team.
• Responsible for completing end of day closing reports.

Physical Effort / Environment:
• Work is to be completed onsite
• Must be proficient with the use of computers, answering incoming calls, taking accurate written messages, verifying all insurance coverages and files.
• Moderate physical activity such as walking, standing, sitting, bending, and stretching.

Work Schedule Demands:
• Full Time Position.
• Must be able to work evenings, weekends, and holidays as scheduled.
• Occasional overtime may be required in the event of vacation time or staffing shortages.

Communication Skills:
• Excellent communication skills both oral and written.
Competencies/Additional Skills:
• Ability to effectively manage change and adapt quickly.
• Accurate data entry skills
• Operational problem solving and decision-making skills.
• Knowledge of medical terminology (preferred).
• Ability to exercise judgement in dealing with sensitive and confidential information.
• Ability to handle a high volume of work in a demanding and fast-paced environment.

Confidentiality of Information:
Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information.

Thundermist provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.