Job Description

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Patient Service Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role is responsible for patient registration, appointment scheduling, referral management, telephone communications, check-in and check-out processes, and maintaining accurate patient information while supporting the daily operations of the practice.

What You’ll Do:

• Greet, direct, and register patients in a courteous and professional manner
• Answer incoming telephone calls and provide general information in accordance with practice policies
• Schedule appointments, requested tests, and referrals while obtaining appropriate authorizations
• Collect, verify, and update patient demographic and registration information
• Complete and maintain patient consent forms and medical record documentation
• Collect and accurately post co-payments and patient balances
• Check patients in and out efficiently while ensuring a positive patient experience
• Scan, index, and maintain documentation within electronic medical records
• Support Patient Centered Medical Home (PCMH) initiatives and practice workflows
• Provide reception coverage as needed, including rotating weekend and holiday schedules
• Maintain compliance with HIPAA regulations and organizational policies
• Participate in required training, in-services, and ongoing professional development

Who You Are / Requirements:

• High School Diploma or GED required
• Minimum of one year of customer service experience preferred
• Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes
• Strong written and verbal communication skills
• Proficiency with Windows-based office software applications
• Ability to work independently and collaboratively within a team environment
• Strong organizational skills with attention to detail and accuracy
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment
• Customer-focused with a caring and compassionate approach when interacting with patients and the public
• Adaptable and flexible, with the ability to support other offices and changing operational needs
• Commitment to maintaining confidentiality and regulatory compliance

Why You’ll Love Us:

• Southern NH Medical Center is a 5-time Magnet designated hospital
• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition Reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement Savings Plan
• Education & Paid training courses for continued career progression
• & more!