Why ThedaCare?
Living A Life Inspired!
Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness –
The Patient Service Representative performs administrative duties that may include registration and scheduling, and works closely with customers in a way that supports the culture of ThedaCare. Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional customer experience.
KEY ACCOUNTABILITIES:
Interacts and communicates with internal and external customers to enhance the customer experience.
Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.
Schedules patients following established policies and procedures to ensure accuracy.
Proactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.
Facilitates the flow of patient forms, patient letters, and data per department needs.
Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.
QUALIFICATIONS:
High School diploma or GED preferred
Must be 18 years of age
PHYSICAL DEMANDS:
Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
WORK ENVIRONMENT:
Normally works in climate controlled office environment
Frequent sitting with movement throughout office space
Occasional contact with aggressive and or combative customers
Use of computers throughout the work day
Frequent use of keyboard with repetitive motion of hands, wrists, and fingers
This position involves frequent phone communication with patients and staff. All inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes.
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ThedaCare Physicians - Berlin Eastridge - Berlin,Wisconsin
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For nearly 115 years, ThedaCare® has been improving the health and well-being of the communities it serves in northeast and central Wisconsin. The organization delivers care to more than 650,000 residents in 17 counties, and employs approximately 7,000 providers and team members at 180 points of care, including nine hospitals. As an organization committed to being a leader in Population Health, team members are dedicated to empowering people to live their unique, best lives.
In 2024, ThedaCare and Froedtert Health combined to form one system to strengthen local health care and provide high-quality services for treatment and prevention in a coordinated manner.
