The Patient Services Representative greets patients, checks them in, confirms demographic info and insurance coverage, collects patient copays and provides receipts, directs patients to the proper waiting area, and notifies clinical support staff that the patient is ready; schedules and confirms patient appointments; checks each patient out after the visit, prints visit summary, and makes a copy for the patient; performs other clerical duties as needed.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Performs opening duties to ensure the office is ready for the day, such as turning on lights and equipment, ensuring the waiting area is tidy, etc.
2. Greets patients and checks them in, verifying demographic and insurance information, collecting co-pays, providing receipts, and directing patients to the proper waiting area.
3. Coordinates patient flow and communicates with clinical support staff to let them know that patients are ready to be seen.
4. Verifies computerized information and updates demographic and insurance information.
a. Copies insurance cards and other required information and follows procedures regarding the distribution and saving of information.
5. Collects payment from patients at time of service, following internal controls with money collected; creates batch of credit card receipts daily.
6. Assists patients requesting copies of x-rays, envelope pickups or prescription renewals.
7. Schedules appointments using computerized system.
8. Ensures that patient waiting area is clean and presentable throughout the day.
9. Answers phones in the department.
10. Performs closing duties (opening duties in reverse).
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. May provide backup coverage for the scheduler, dental department, medical clinic front desk, Bucksport/Ellsworth site, or medical records as needed.
2. May verify monthly deposit report.
3. Performs other duties and tasks as assigned.
GENERAL EXPECTATIONS:
1. Be committed to the mission of the Bucksport Regional Health Center
2. Be punctual for scheduled work and use time appropriately.
3. Work in harmonious relationships with all staff, patients, vendors and others.
4. Perform duties in a conscientious, cooperative manner.
5. Perform required amount of work in a timely fashion with a minimum of errors.
6. Be neat and maintain a professional appearance.
7. Maintain confidentiality and protect the Center by keeping information concerning Operations, patients and employees confidential.
9. Participation in community activities as a representative of Bucksport Regional Health Center.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard; reach with hands and arms and talk, see and hear; prolonged sitting is required. Eye hand coordination and manual dexterity required. The employee must occasionally lift/move up to 25 pounds, bend, stoop, stretch or crouch. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in a medical office setting. Noise level is usually quiet.
QUALIFICATIONS NEEDED FOR POSITION
Experience and Skill Requirements: The following experience and skills are considered essential:
Education Requirements: The following education requirements are considered essential:
Bucksport Regional Health Center first opened its doors on August 12, 1974 in the building that is now the Alamo Theater in downtown Bucksport. It was staffed by two paramedics and physician assistants, supervised by an Emergency Department physician from EMMC. The first week, they treated 54 patients. A typical office visits was $5.
BRHC encountered many hurdles to stay afloat, it not only survived, it thrived into what it is today. By 1978-79, the Center was serving about 6800 patients and a new facility, at 110 Broadway, where it is currently located, was opened on July 11, 1981.
On or about the 20th anniversary, the building acquired an addition to expand services. Later another addition was added to house the dental suite. In 2011, as part of the Affordable Care Act, BRHC received federal funding to expand the front of our building which now houses our education room and our Behavioral Health Services.
Today the health center offers primary medical care, dental services and behavioral health and serves just under 8,000 people in Bucksport and 10 surrounding towns. We have a well-equipped staff to serve our patients’ needs. Bucksport Regional Health Center is a Federally Qualified Health Center and receives federal funding to allow the provision of services to all patients, regardless of their ability to pay.
The mission of the Bucksport Regional Health Center is to service the primary health care needs of the people of our service area, and beyond, by providing an environment within which our patients can reach and maintain excellent emotional and physical health through the maintenance of a fiscally viable, compassionate organization that strives for excellence by respecting and preserving the dignity of our patients and employees.
