Job Description

Job Title: Patient Service Representative

Department: Specialty Clinic

Reports To: Specialty Clinic Manager

FLSA Status: Non-Exempt

Hours:

Shift: Days

Here at Franklin County Medical Center, we have a vision: be the premier healthcare provider and facility of choice for the community. A non-profit critical access hospital, we house 20 beds in our acute care facility and 35 beds in our nursing facility. FCMC was recognized as one of the “Top 100 Critical Access Hospitals” in the nation for four consecutive years from 2017-2020. Always committed to improvement, we are working to be in the top 20 critical access hospitals and are also currently constructing a new 24,000 square foot medical office to bring better access, accommodations, and services to the community.

As the largest employer in Franklin County, we understand that our team members, including our Patient Service Representative, are vital to upholding our high standards. We show our appreciation through competitive wages, flexible scheduling, encouraging a healthy work/life balance, and providing opportunity for education and growth through tuition assistance and promotions.

WHAT FCMC CAN DO FOR YOU:

We offer a range of amazing benefits for our full-time employees, including:

• Medical
• Dental
• Vision
• Basic Life Insurance
• Voluntary Life Insurance
• Short Term Disability
• Retirement Plans
• Paid Time Off
• Employee Illness Bank
• Paid Holidays

Part-time employees can enjoy Vision, Basic Life Insurance, Voluntary Life Insurance, Short Term Disability, Retirement Plans, and Paid Time Off.

WHAT YOU CAN DO FOR FCMC:

• Our Patient Service Representative works with both our hospital staff and our patients to ensure that each patient receives the best possible care. As a courteous and professional individual, this role is well-suited for those who are skilled in public relations. Some of the Patient Service Representative’s duties can include:
• Greeting and admitting patients in a friendly manner and keeping them informed of their appointment status
• Scheduling appointment times for patients
• Maintaining forms to be given to, filled out for, or received from patients
• Receiving payments and co-payments and record patient charges for the billing department
• Delivering messages to the physician or physician staff
• Assisting with routine procedures encountered in the physicians’ office
• Obtaining prior authorization for tests and surgical procedures

Qualifications:

• Interpersonal skills, including customer service experience and the ability to work cooperatively with patients, physicians, staff, and external parties
• Proficient typing and keyboarding skills
• Strong organizational skills and experience with office equipment, including computers and phones
• Knowledge of CPT and ICD-10 coding procedures
• Able to act calmly and effectively in busy or stressful situations
• Able to multitask efficiently

Essential Job Functions:

• Regular and predictable attendance is required
• Adequate hearing to perform job duties in person and over the telephone; able to use stethoscope and respond to verbal questions.
• Must be able to speak in order to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including visual examination of patients and reading information from printed sources and computer screens.
• Requires frequent lifting and carrying items weighing up to 30 pounds unassisted, including assisting patients when required.
• Adequate physical ability including sufficient manual dexterity to perform the requisite health care services.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting, some heavy lifting, pushing, and pulling exerted regularly throughout a regular work shift.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Must comply with HIPAA to protect information that is sensitive, proprietary, or confidential
• Must submit to COVID-19 testing as required by CMS and other regulatory agencies according to FCMC policy
• Have full COVID-19 vaccination (some exemptions allowed)

Work Environment:

• FCMC operates 24 hours per day each day of the year: operational needs of departments may require that you be available to work all shifts, weekends, and holidays to meet the needs of the patients
• Potential exposure to blood, body tissue and fluids, contagious diseases, and hazardous waste
• Occasional exposure to bodily injury, loud/unpleasant noise, unpleasant odor, and emotional or physical stress

The Location:

Located in southeast Idaho, Franklin County is surrounded by the beautiful Rocky Mountains, giving ample opportunity for outdoor recreation. However, being less than thirty minutes from Logan, Utah and one hour from Pocatello, Idaho provides locals with a variety of shopping, dining, and entertainment options both here in the county and in nearby cities. Franklin County Medical Center invites you to make Franklin County your new home and join us in offering top-notch healthcare to your new community.