Job Description

Join Our Team at Cole Neuroscience Center at Northshore!

We are excited to welcome qualified candidates to apply for a Patient Service Representative position at The Cole Center at Northshore If you thrive in a fast-paced environment, enjoy helping others, and value being part of a team that puts patients first, this could be the perfect opportunity for you!

In this role, you will play an essential part in creating a positive, seamless experience for our patients. You’ll work closely with our physicians and clinical staff while supporting the day-to-day operations of a busy medical practice. We’re looking for someone who is detail-oriented, dependable, and comfortable working with deadlines. Experience with scheduling surgeries, providing instructions, and processing orders is a strong plus.

Key Responsibilities:

• Warmly greet patients and provide excellent customer service
• Guide patients through necessary electronic health record and billing forms
• Maintain accurate patient demographics and insurance information
• Verify insurance eligibility and collect co-pays
• Support efficient patient flow from check-in to check-out
• Answer general patient inquiries about registration or billing
• Direct medical-related questions to appropriate clinical staff
• Schedule patient appointments with the correct provider
• Scan and upload documents into the electronic health record
• Perform other administrative duties as needed

This position offers the opportunity to make a meaningful impact each day while growing your skills in a supportive and collaborative environment.

A full benefits package is available.

Requirements

• 6 months to 1 year of experience in a medical office setting required; additional medical experience strongly preferred.
• Demonstrated strengths in communication, attention to detail, time management, and organizational skills, all of which are essential for success in this role.