"To Heal. To Teach. To Discover." At University Hospitals, these words represent more than just our mission; they encapsulate the opportunities available to the numerous world-class doctors, nurses, healthcare professionals, and support staff who choose to join UH and make a difference.

The Patient Service Representative II role within the UH Connor Whole Health – Integrative Medicine Network offers a unique chance to become part of a dynamic, collaborative interdisciplinary team. This position adds value to patient care and significantly assists individuals by performing various administrative tasks.

We currently offer an opportunity for a full time days, Patient Service Representative II to support patients in our Connor Whole Health medical practice in Beachwood.

Joining our team comes with several benefits, including:

• Free parking for regular status caregivers
• Tuition reimbursement
• Full benefits and retirement
• Support for continuing education, career growth, and professional development

What You Will Do

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations.
• Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Diploma / GED (Required)

Work Experience

• 1+ years experience as Patient Service Rep 1. (Required) and
• Customer service experience, preferably in the medical field. (Required)

Knowledge, Skills, & Abilities

• Typing skills – 30 wpm. (Required proficiency)
• Excellent verbal/communication skills. (Required proficiency)
• Detail oriented. (Required proficiency)
• Basic computer knowledge. (Required proficiency)
• ICD9 coding and medical terminology (Preferred proficiency)
• Demonstrates effective leadership, organizational, written, and oral communication skills. (Required proficiency)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) (Preferred)

Required Qualifications/Position Details

Must have at least 1 year of experience functioning as a Patient Service Rep plus previous work in customer service experience, preferably in the medical field. Knowledge of Epic is preferred. Position is required to float to the Westlake and Parma offices when needed.

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10% to the Parma and Westlake offices as needed