Job Description

The Department of Medicine is seeking a Patient Service Coordinator/MA to work as a team member with the Division of Gastroenterology and Hepatology at Knoll North in Columbia.

Specific Duties & Responsibilities

Patient Service Coordinator position responsibilities 50%

• Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience.
• Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems toexpedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
• Schedule patients for follow-up appointments.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and toconfirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients.
• Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printedschedules for designated areas.
• Obtain and/or verify patient's demographic data by phone or in person.
• Confirm appointments by telephone and/or mail.
• Register patients for clinical appointments using computerized database. Inform patients of costs of care beingprovided, and guide them to appropriate resources for further information, guidance, or assistance.
• Answer phones and provide routine information to callers.
• Collect time of service payments, issues receipts, and prepare cash settlement records.
• Input diagnostic and procedure codes to TAP system for computer billing.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Work with available institutional support to evaluate eligibility for alternative sources of financing such asMedicaid, Patient Care Funds, loans, or other payment sources. Refer patient to appropriate office and ensureapplication for funds has been made.
• Prepare patient's statement of charges and review with patient.
• Assist with basic insurance and third-party queries and explain payment policies.
• Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurateand timely messages to MDs, fulfill HIPAA compliant incoming and outgoing medical records requests, manageincoming and outgoing faxes, provide accurate appointment entry/check in/ check out.

Certified Medical Assistant Responsibilities 50%

• Perform duties related to patient care in the ambulatory clinic environment.
• Display responsible behaviors, communicate effectively to others and function as a member of the healthcare team.
• Work under the direct supervision and authority of the physician when performing clinical tasks during patient care.
• Report to the clinic operations manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the areas policies and procedures.
• Demonstrate competency in all skills related to the performance of patient care.
• Maintain an inventory of examination/procedure room supplies, assist in the organization of efficient patient flow, and organize the clinic environment to assure patient safety.
• Demonstrates problem-solving skills as they relate to patient care activities, provide guidance to other Medical Assistants as needed

Clinical

• Participates in the care of the patient, under the direct supervision of the physician and in collaboration with the healthcare team.
• Collects patient information and assessment data. Obtains and records patients vital signs, temperature, pulse,respirations, blood pressure, weight and height.
• Reports assessment findings to practitioner, and records on appropriate documentation forms in a timelymanner.
• Obtains additional data from patient and significant other based on initial data collection. Performs chart reviewprior to clinic visit to obtain historical data.
• Monitors patient status recognizing and reporting abnormal findings or changes in condition.
• Organizes patient care activities based on assessment findings.
• Confirms and clarifies written orders prior to implementation of delegated tasks.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties andtasks.
• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective,and efficient manner according to Clinical Practice Policy and Procedures.
• Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies,equipment). Proactively problem-solves and identifies solutions to barriers to safety.
• Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories,and log maintenance. Performs quality control for waived testing. Acts as a trainer for new employee and externorientation, and coordinates activities related to proficiency for these employees.
• Recognizes emergency situations and implements emergency procedures according to clinic guidelines.Administers first aid, CPR, and maintains emergency equipment and supplies.
• Provides appropriate patient education, health information materials and community resource lists as directed,and maintains educational supplies. Identifies patients need for additional information and refers to appropriatehealthcare resources.
• Perform injections, including but not limited to, flu, Hepatitis A, B, and C
• Take pre-visit vitals, including but not limited to, weight, blood pressure, temperature

Unit Operations

• In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
• Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs andstretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanicsand safety measures. Identifies patients with special needs.
• Directs patients with medical complaints who call or arrive to the clinic to the patient’s physician and/oremergency room for assistance.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens,nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinicmanager.
• Operates clinical equipment according to equipment procedures including safety and quality control checks.Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regularbasis. Reports findings to appropriate person or arranges for repairs as required.
• Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed andremoved from the clinic and exam area according to the infection control guidelines.
• Performs related and delegated tasks, which includes requests for prescription refills, taking and relayingmessages, directing patient flow and running errands.
• Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solvesobstacles to throughput process and notifies manager and patients of wait time.
• Assist with front desk duties, including but not limited to- filing, scanning, purging records, clearing the faxmachine, and distributing documents appropriately, printing EPR notes
• Conduct telemedicine triage process for patients with video visits scheduled.

Responsibility in Medical Assistant Role

• Identifies self-learning needs related to job description and seeks out appropriate resources to meet learning needs.
• Participates in staff meetings by providing constructive input and facilitating problem-solving.
• Identifies opportunities for performance improvement and provides input for the development of solutions.
• Identifies and uses a variety of resources to validate patient care decisions.

Age Specific Care

• Demonstrates the knowledge and skill necessary to provide care or service based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of the patients served in her/his assigned service area. The required skills and knowledge may be gained through education training or experience.

Minimum Qualifications

• High school diploma or graduation equivalent.

• Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP). If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.

• One year of work experience in customer service.

• Current CPR certification. Must maintain MA and CPR certification/registration during employment.

• Intermediate typing and computer skills.

• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience in the Johns Hopkins system.
• A minimum of two years in similar service-oriented industry.
• Familiarity with medical terminology.
• Working knowledge of Windows, Microsoft Office and Internet.
• Knowledge of medical insurance coverage.

Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title): Patient Service Coordinator/MA (DOM Gastroenterology)
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($52,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8a - 4:30p
FLSA Status: Non-Exempt
Location: JH at Columbia Center
Department name: SOM DOM Gastroenterology
Personnel area: School of Medicine