Job Description

Front Office Lead

Love leading people, creating exceptional patient experiences, and helping a great team thrive?

Join the incredible team at Palmetto Family Hearing Center! Our wonderful front office lead is transitioning to part-time after welcoming her second child, creating an exciting opportunity for an organized, energetic leader to step into a key role within our growing practice.

At Palmetto Family Hearing Center, we’re a family-owned audiology practice passionate about delivering exceptional patient care. We take pride in our collaborative, positive workplace culture, where every team member is valued and plays an important role in serving our community.

This position is primarily based in our Tega Cay, SC office and also provides oversight and support for a team member at our Waxhaw, NC office.

If you thrive in a fast-paced healthcare environment and enjoy managing people, processes, and daily operations, we’d love to meet you.

What You’ll Do

• Lead, support, and develop front office team members
• Ensure schedules are optimized and daily operations run efficiently
• Verify payments and run operational reports using practice software
• Coordinate marketing initiatives and community outreach events
• Manage electronic medical records (EMR) and patient databases
• Handle patient communications, online inquiries, and office workflows
• Collaborate with our billing team member regarding insurance and payments
• Maintain office safety standards and HIPAA compliance
• Provide front desk and phone support as needed

What We’re Looking For

• Previous management or supervisory experience
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Strong computer proficiency
• Ability to lead a team while also working independently
• Detail-oriented with a commitment to accuracy
• Positive attitude with a heart for exceptional patient care

Bonus: Healthcare or medical office experience is preferred.

Benefits

• Competitive salary
• Generous PTO and paid holidays
• Healthcare stipend
• 401(k) plan with company match
• Monthly Team Performance Bonus (based on practice goals)
• Supportive, family-oriented work environment

Schedule

Full-Time

Monday–Friday, 8:00 AM–5:00 PM

In-person, primarily at our Tega Cay, SC (Fort Mill area south of Charlotte)

Apply today if you’re ready to bring your leadership, organization, and customer service skills to a growing practice dedicated to improving lives through better hearing.