Patient Service Coordinator Ambulatory II - FOH (261571)
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.
Department: Ambulatory Float Pool
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-PersonPurpose of this Position: The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours. RESPONSIBILITIES:All duties as defined in Patient Service Coordinator Ambulatory I roleLead and support change and process improvement initiatives for the Front of House teamWork with leadership to uphold standard process workflows and provide feedback as neededAssists with Clerical Pool In-basket messages - messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the messageProvide scheduling support using knowledge of clinical specialties including: More complex scheduling that often requires multiple appointments with different providersProvides scheduling support for urgent needsAssist with mentoring and onboarding of new staff, provide directionAssists with processing patient forms and provides clerical support for assigned Ambulatory departments or clinicsPromotes the organization and assists in maintaining clinic efficiencyComplete standard work observations and communicate findings to Clinical leadershipLeads and functions as the Subject Matter Expert (SME) in assigned areasAssist with facilitation daily huddles Perform other duties as assigned
Minimum Qualifications:High School Diploma or equivalentMinimum of 1 year of Front of House experience or experience in related field Preferred Qualifications:Certification from HFMA ORNAHAM ORHBI Patient Access CertificationSolid understanding or medical terminologySolid understanding of payer/insurance plansKnowledge/ Skills/ Abilities:Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgroundsAbility to work in a fast-paced, continually changing environment Ability to respond appropriately to shifting prioritiesAbility to prioritize work assignmentsBilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectationsTechnical proficiency in basic computer skills and applications such as Microsoft Office and OutlookFloat pool positions require the ability to travel between sites in an expeditious mannerDemonstrates knowledge and understanding of organizational policies and proceduresAbility to lead others in their daily work following standard processesAbility to assist with onboarding new employees providing them with the tools they need to be successful
You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:
We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.For a complete list of our benefits, please visit our career site on why you should work for us.
Department: Ambulatory Float Pool
: MN-Minneapolis-Downtown Campus
Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)
Shift Detail: Day
: Staff
: Regular
Eligible for Benefits: Yes
Union/Non Union: Union
Min: $22.44
Max: $30.18
: Oct-08-2026
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 484-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics downtown and in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Careers:
Hennepin Healthcare offers employment opportunities in a variety of settings, including our main campus in downtown Minneapolis and neighborhood clinics. We are proud of our 7,300 employees and physicians, who work together to provide safe, high quality care in a patient- and family-centered environment.
For more information on careers at Hennepin Healthcare: hennepinhealthcare.org/careers
See our Social Media Conduct Policy in Linktree.
