Req ID: 33447
Department: System Call Center
Work Location: WakeMed Operations Center
Location: Raleigh, North Carolina
Employment Type: ['Full Time']
FTE: ['1.00']
Hours of Work: ['Monday-Friday 8:30am - 5:00pm']
Weekend Requirements: No Weekends
Call Requirements: ['No']
The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling, including managing inbound and outbound communication, working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication, coordinating with clinical staff in the physician practices/outpatient services, and completing task-based functions. The Patient Scheduling Representative works in a high-volume, fast-paced, metrics-driven environment.
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Not Applicable
High School Diploma or Equivalent Required
1 Year Customer Service Preferred
WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C.
The 900+ bed system comprises a network of health care facilities that includes:
• Level I Trauma Center and tertiary referral hospital, children’s hospital and rehabilitation hospital in Raleigh, N.C.
• Community hospital in Cary
• Women’s hospital and family health center in North Raleigh
• Comprehensive outpatient centers and freestanding emergency departments in Brier Creek, Garner and Apex
• Freestanding Children's Emergency Department and dedicated Children’s Hospital
• One of the highest volume heart centers in the United States
• Level IV Neonatal Intensive Care Unit
• Multiple outpatient rehabilitation sites
• 40+ primary care and specialty physician practices
• Home health services
WakeMed’s team of 8,000+ nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of Wake County and beyond using the most advanced technologies and facilities to ensure the finest in health care.
Specialties
WakeMed is home to two nationally accredited, award winning Chest Pain Centers and two nationally accredited, award winning Stroke Centers. Centers of excellence include cardiac and vascular care, women’s and children’s services, physical rehabilitation, emergency and trauma, orthopedics, neurosciences, home care and numerous wellness and community outreach programs.
