Job Description

Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services.  We are currently seeking candidates with exceptional customer service skills to join our team as a Patient Scheduler in a fast-paced Inbound Call Center environment. We strive to create a career destination that feels more like family than work.  You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else.

Compensation/ Benefits (*Eligible for Full Time Positions Only):

Incentive Plan Earning Potential up to an additional $2 more per hour

Referral Program

Benefits package, including medical, dental, vision, and other voluntary benefit plans

Lucrative paid time off benefits, including PTO/6 Paid Holidays/Floating Holiday/Vacation Time

401(k) with employer match

Flexible and convenient work schedules with career growth opportunity

Duties and Responsibilities:

Be the direct contact for in-bound/out-bound calls for new and existing patients

Set up patient appointments/follow-ups for our locations across the US

Consult with patients about specific services offered per location

Will work independently but with a team player mentality

Problem Solving and effective communication skills

Comply with HIPAA patient confidentiality regulations

Handles 3 screen monitor use

Ability to handle 150+ calls daily

Experience Preferred:

1+ year(s) in a high volume call center

1+ year(s) experience with Back-to-back calling

1+ year(s) with Microsoft Excel, Word, Outlook, and Notepad

1+ year(s) Medical terminology is a plus

3+ years in customer service

Familiar with Nextgen and Cisco system

Bilingual is a plus

Requirements for a Patient Scheduler:

Must be willing to work according to department needs, including- overtime, holidays, and emergency shifts

Attendance and Punctuality a MUST (This is mandatory during training; no exceptions)

Ability to multitask and time manage efficiently

Comfortable with prolonged periods of sitting or standing with intermediate breaks

Complete Pre-employment screening such as: skill testing, background check, and drug testing

HS Diploma or equivalent education

ADCS Clinics LLC participates in equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. All applicants must have authorization to work in the United States.