South University Clinic
1006860 SCHEDULING - EH SSThis position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.
Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.
Key Responsibilities:
Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
Coordinates the scheduling of services for patients including ancillary and procedure scheduling
Handles incoming calls, follow-up and referral work queues, ticket scheduling.
Proficiently and accurately enters data into the permanent electronic health record while talking with patients
Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
Other clerical duties as assigned
Required Qualifications:
1 year of clinical healthcare experience
OR
1 year experience as a Patient Scheduler I
OR
1 year experience in a contact/call center
1
Possible Remote/Hybrid Option:
Remote
Day Rotation (United States of America)
No
No
Compensation Range:
$18.71 - $28.07Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.
Essentia Health is an integrated health system serving patients in Minnesota, Wisconsin, and North Dakota.
Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of more than 15,000 employees, including more than 2,200 physicians and advanced practitioners, who serve our patients and communities through the mission of being called to make a healthy difference in people’s lives.
Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship, and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 78 clinics, six long-term care facilities, six assisted living and independent living facilities, six ambulance services, 24 retail pharmacies, and one research institute.
