Job Description

Building Location:

South University Clinic

Department:

1006860 SCHEDULING - EH SS

Job Description:

Serves as initial point of contact to patients seeking medical assistance for Essentia Health clinics and departments. This is a complex, high call volume, patient contact clinical service position, which provides a wide-range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service. The Patient Care Coordinator is responsible for handling incoming calls and on line requests from patients while recording, evaluating and managing patient needs; communicating with the nursing staff when necessary. Exhibits and promotes a full understanding of customer service philosophy; stressing the importance of making a positive impact upon customers. Must keep current with clinical, provider, and scheduling information pertaining to the departments served. Responsible for accurately scheduling a wide range of patient appointments types, including procedures, for numerous Essentia departments and clinics.

Responsible for full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility. Responsible for proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient. Responsible for support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each individual campaign. Responsible to support a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling.

Work Experience:

East/Central: If no education, 1 year experience in a medical office setting. Clinical scheduling and call center experience preferred. Strong, accurate keyboarding and verbal communication required.

West: If no education, 1-2 years of experience in a medical (preferred) office setting. Clinical scheduling and call center experience preferred.

East Market: Ability to work remotely required.

Candidates for remote work will need to have an Internet connection that meets the following minimum standards:

Download Speed 10 Mbps

Upload Speed 3 Mbps

Ping - Latency Best < 50 Milliseconds

Acceptable < 75 Milliseconds

Not Acceptable > 90 Milliseconds

Candidates are encourage to test their Internet performance by running a test at fast.com or speed.cloudflare.com

Education Qualifications:

Graduate of LPN, Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT or similar program.

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.