Job Description

About FGC+

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

About the Job:

The Patient Scheduler is responsible for supporting a US-based healthcare client by managing inbound and outbound calls to schedule, reschedule, and cancel patient appointments for imaging services such as CT scans and MRIs. The role involves providing non-clinical assistance, addressing patient inquiries, and ensuring a smooth scheduling experience. This position operates in a BPO environment and requires strong communication skills, attention to detail, and a commitment to maintaining patient confidentiality and data privacy.

What You'll Do:

• Manage high-volume inbound and outbound calls in a timely, professional, and patient-focused manner
• Schedule, reschedule, and confirm patient appointments for imaging services (e.g., CT scan, MRI, X-ray)
• Accurately collect, verify, and update patient demographic and insurance information in the system (EMR/EHR)
• Document all patient interactions, appointment details, and call outcomes in the system
• Provide patients with clear instructions regarding appointment details and preparation requirements
• Review and confirm appointment details with patients prior to call completion
• Identify patient needs, clarify information, and provide appropriate solutions or next steps
• Act as a liaison between patients and healthcare providers or internal departments when necessary
• Escalate complex issues or concerns to appropriate teams or supervisors
• Maintain strict confidentiality of patient, administrative, and financial information in compliance with HIPAA guidelines
• Follow company policies, client protocols, and data security standard
• Meet or exceed key performance metrics including call handling time, quality scores, attendance, and productivity targets
• Support team operations and adapt to shifting schedules, including night shifts, weekends, and holidays as required

What You'll Bring:

• At least 1 year or more of experience in appointment scheduling for imaging or radiology services (e.g., CT scan, MRI)
• Experience supporting US healthcare accounts in a BPO/shared services environment is preferred
• Familiarity with EMR/EHR systems and scheduling workflows
• Experience verifying patient information and insurance details
• Strong communication, problem-solving, and multitasking skills
• Proven ability to manage high call volumes and meet performance metrics
• Solid understanding of patient confidentiality and HIPAA compliance

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development

A million possibilities are waiting to be ignited. Click "Apply Now"!