Job Description

Patient Access Representative / Patient Scheduler

Location: [Location]

Schedule: Monday-Friday

Experience Required: High-Volume Healthcare Call Center, Patient Scheduling, or Patient Access

Overview

We are seeking a Patient Access Representative to join a fast-paced healthcare team supporting patients through the scheduling, registration, insurance verification, and referral process. This role is ideal for candidates who thrive in a high-volume call center environment and are passionate about providing exceptional patient service while ensuring accurate scheduling and registration.

Required Qualifications

• Experience handling 65-80+ inbound and outbound calls per day in a high-volume call center, patient access, scheduling, or healthcare customer service environment.
• Patient scheduling, registration, or medical office experience.
• Insurance verification and referral processing experience.
• Familiarity with medical billing practices and patient financial responsibility discussions.
• Experience utilizing electronic medical records and scheduling systems (Epic preferred).
• Strong communication, multitasking, and problem-solving skills.

Key Responsibilities

• Schedule patient appointments through inbound and outbound phone calls, email communications, and referral requests.
• Register patients and accurately collect demographic, insurance, and referral information.
• Verify insurance eligibility and obtain required authorizations, referrals, and supporting documentation.
• Assist patients with insurance-related questions, billing concerns, financial assistance options, and payment responsibilities.
• Coordinate urgent scheduling requests and referrals with physicians, providers, and clinical staff.
• Process and manage internal and external physician referrals.
• Maintain accurate scheduling records and ensure appointment information is up to date.
• Contact patients regarding appointment reminders, insurance requirements, and scheduling updates.
• Support patient outreach efforts, rescheduling initiatives, and follow-up appointment coordination.
• Monitor patient reminder systems and make scheduling adjustments as needed.
• Implement provider schedule edits and template modifications based on physician direction.
• Resolve moderately complex scheduling, registration, insurance, and billing issues while maintaining a high level of customer service.
• Collaborate closely with team members to ensure efficient patient access and continuity of care.

Preferred Experience

• Epic or comparable EMR system experience.
• Patient Access Representative experience.
• Healthcare call center experience.
• Medical scheduling and patient registration.
• Insurance verification and authorizations.
• Billing and collections support.

Top Skills

• High-Volume Call Center
• Patient Scheduling
• Patient Registration
• Patient Access
• Insurance Verification
• Referrals & Authorizations
• Epic EMR
• Healthcare Customer Service
• Inbound & Outbound Calls
• Medical Billing Knowledge
• Patient Relations

Ideal Candidate

The ideal candidate has experience in a high-volume healthcare call center or patient access setting, is comfortable managing 65-80+ calls daily, understands insurance verification and patient registration processes, and can deliver a positive patient experience while balancing multiple priorities in a fast-paced environment.

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of Saint Louis, MO.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Sep 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.