Job Description

Brand-new Wollongong clinic

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

We’re excited to be opening a brand-new clinic in Wollongong and are looking for a driven, customer-focused professional to join our team.

A team that lives by our values:

• We Care and Respect
• We Deliver What We Say We Will Do
• We Do Everything With Passion
• We Pay Attention to Detail
• We Lead the Way

By embracing these values, we create an environment where both our people and our clients thrive.

About the Role:

You’ll join us as a Patient Coordinator, becoming the warm, welcoming face of our new Wollongong clinic. From day one, you’ll play a key role in delivering an exceptional client experience while also supporting the patient journey from enquiry through to treatment.

This is a customer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.

Please note: This role requires one month of initial training at our Sydney clinic before commencing in Wollongong.

What You’ll Be Doing

• Welcome patients with professionalism and warmth
• Manage appointment scheduling, check-ins, and check-outs
• Handle phone and online enquiries with confidence and care
• Support patients through their treatment journey from initial enquiry to conversion
• Maintain accurate records and complete administrative tasks efficiently
• Work closely with the clinical team to ensure a seamless patient experience

What You’ll Be Growing Into

• Leading patient consultations and presenting treatment options
• Building trust and rapport to guide patients through decision-making
• Managing treatment plans, follow-ups, and ongoing communication
• Driving sales conversions through genuine connection and education
• Contributing to the overall performance and success of the clinic

About You

• Minimum 2 years’ experience in customer service and/or sales
• Proven ability to build rapport and confidently guide conversations
• A passion for delivering premium, high-touch customer experiences
• Strong organisational skills and attention to detail
• A proactive, results-driven mindset with a natural ability to influence
• Comfortable working in a fast-paced, team-oriented environment

What We Offer

• Opportunity to be part of a brand-new Wollongong clinic launch
• Structured training, including 1 month in our Sydney clinic
• Monday to Friday hours – no late nights or Sundays
• A beautiful clinic environment and supportive team culture
• The opportunity to make a real impact in people’s lives

How to Apply

If you’re ready to take the next step in your customer service and sales career and be part of an exciting new clinic launch, we’d love to hear from you.

Submit your resume along with a cover letter outlining your experience and why you’re a great fit for this role.