Job Description

General Summary

Promotes an environment of safe care for patients by supporting patient safety initiatives. Works with leadership, healthcare providers, and hospital staff to analyze and improve clinical care practices. In accordance with applicable regulatory and legislative requirements ensures completeness and timeliness of patient safety reported data. Promotes and maintains an environment of safe care for patients treated across the continuum of care. Promotes and guides the organization towards a Just Culture Model.

Duties and Responsibilities

Remote Work Capable

Essential Functions:

• Actively reviews patient safety events entered in the electronic safety reporting system.
• Completes review and independently submits incidents to PA Patient Safety Reporting System (PSRS).
• Completes event investigation in collaboration with leaders to identify opportunities for improvement.
• Connects with departments and leaders to promote a culture of safety, as directed by Patient Safety Officer.
• Advocates for the effective use of the safety reporting system to minimize blame and retribution and emphasize systems improvements.
• Collaborates with Patient Safety Officer to identify and facilitate necessary practice changes based on clinical and administrative data and current research findings.
• Attends patient safety initiatives, such as Root Cause Analysis (RCA), Focused Discussions and Failure Modes and Effects Analysis (FMEA) for investigation of patient safety events.
• Supports the organization towards a Just Culture Model.
• Identifies and promotes Lean Daily Management System (LDMS).

Common Expectations:

• Provides ongoing support to teams to ensure action plans have been successfully implemented.
• Serves as a role model for internal and external customer service behaviors. Challenges others to improve responsiveness to customers.
• Builds and maintains collaborative, supportive and mutually accountable relationships with team members.
• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Maintains appropriate records, reports, and files as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Travel Requirements:

• Estimated Amount: 5% - Intermittent travel to York for meetings or education.

Qualifications

Minimum Education:

• Associates Degree In a healthcare related field. Required
• Bachelors Degree In a healthcare related field. Preferred

Work Experience:

• 5 years In a healthcare field. Preferred

Licenses:

• Certified Professional in Patient Safety Upon Hire Preferred

Courses and Training:

• License or Certification in a healthcare related field. Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Excellent interpersonal and written and oral communication skills.
• Excellent organizational skills.
• Knowledge of theory and process of performance improvement, facilitation, project management and data analysis skills.
• Knowledge of regulatory standards, both state and national patient safety regulations.
• Experience in electronic health record review, Excel, Word, and PowerPoint preferred.
• Ability to work irregular hours and under pressure due to deadlines for work completion.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)