Job Description

Salary: £70,000

Reports to: Associate Director of Quality

Ideal Start: ASAP

✨Join Us at The Centre for ADHD
Research and Excellence: Shaping the Future of Accessible Healthcare✨

At CARE ADHD, we're revolutionising private healthcare by
making ADHD assessments and treatment more affordable and accessible to those
who need it. Our client-centred approach, combined with lean methodology and a
focus on continuous improvement, drives our commitment to excellence. We
embrace an innovative mindset, encouraging rapid learning and adaptation
through our 'fail fast' ethos. With ambitious plans to become the largest ADHD
service provider outside the NHS within the next five years, we are committed
to pushing boundaries and fostering innovation.

💫What we are looking for?

Patient Safety Lead

The Patient
Safety Lead provides senior leadership to shape the processes and culture that
keep people using Care ADHD services safe. The postholder embeds systems
thinking, human factors and Just Culture principles into everyday practice and
incident response, so that learning is maximised and blame is minimised.

Working
with clinical, operational and quality improvement colleagues, the role turns
insights from incidents, feedback and data into practical changes in pathways,
protocols and team behaviours. The Patient Safety Lead champions a proactive
safety culture where staff, patients and partners jointly design and sustain
safer ways of working across the service.

😎What You’ll Be Doing:

Key Responsibilities

Safety
strategy and culture

• Lead the development, delivery and regular review
  of the Care ADHD patient safety strategy.
• Champion systems thinking, human factors and Just
  Culture, supporting leaders and teams to apply these principles in daily work
  and decision‑making.
• Promote psychological safety so staff feel
  confident to speak up, report concerns and participate in learning.

Safety
processes and governance

• Design, oversee and continually improve processes
  for identifying, reporting, triaging and responding to safety incidents, near
  misses and risks.
• Ensure incident reviews are fair, timely and
  focused on system factors, with clear, actionable recommendations.
• Maintain strong links between frontline teams and
  governance forums, providing clear assurance and escalation routes on patient
  safety.

Learning
from incidents and data

• Coordinate how the organisation learns from
  incidents, complaints, feedback and audit findings, ensuring themes are
  identified and acted upon.
• Work with data and quality teams to build simple,
  meaningful measures and dashboards that help services understand safety
  performance.
• Facilitate learning events, safety huddles and
  other forums that share insights and practical learning across teams and
  locations.

Improvement and safer ways of working

• Translate safety insights into targeted
  improvement priorities, working with QI leads and clinical teams to design and
  implement safer processes and pathways.
• Support teams to test, refine and embed safer
  ways of working, ensuring changes are realistic, owned by staff and sustained
  over time.
• Ensure safety considerations are built into new
  service developments, digital tools and changes to the Care ADHD model of care.

Engagement with staff, patients and partners

• Involve people with lived experience, families,
  carers and staff in understanding risks and co‑designing
  solutions.
• Work with communication and engagement colleagues
  to share safety messages, celebrate improvements and close the feedback loop
  with those who raise concerns.
• Build productive relationships with external
  partners, commissioners and regulators on matters relating to safety.

Safeguarding interface

• Provide specialist support and advice on
  safeguarding concerns, working closely with designated safeguarding leads.
• Ensure strong interfaces between safeguarding and
  patient safety processes so risks are recognised, escalated and managed
  appropriately.

🚀To thrive in this role
you’ll need

Essential

• Significant
  experience in patient safety, clinical governance or a related leadership role
  in health or care services.
• Strong
  understanding of systems thinking, human factors and Just Culture, with
  experience of applying these to real‑world safety
  challenges.
• Demonstrable
  experience of leading incident management, learning processes and safety‑related change.
• Ability
  to interpret qualitative and quantitative information and translate it into
  clear priorities and actions.
• Excellent
  communication, facilitation and influencing skills, with credibility across
  clinical, operational and corporate teams.
• Good
  working knowledge of safeguarding frameworks and responsibilities.

Desirable

• Experience
  in mental health, neurodevelopmental services or ADHD pathways.
• Formal
  training in patient safety, human factors, investigation or quality
  improvement.
• Experience
  of working across organisational boundaries to improve safety at system or
  pathway level.

Values and Behaviours

The
postholder will:

• Model
  openness, fairness and respect, treating errors and concerns as opportunities
  for learning.
• Demonstrate
  a strong commitment to person‑centred, trauma‑informed and equitable care.
• Actively
  involve people with lived experience and staff in shaping a resilient, learning‑focused safety culture.

What We Value

Care is at the heart of who we are - in how we support
patients, and in how we treat each other as colleagues. We believe the way we
show up for each other is just as important as what we do. Skills matter, but
it’s our mindset, behaviours and willingness to learn, adapt and improve that
protect the supportive culture we’ve built, and help us thrive together. We
value:

• Kindness
  - treating colleagues, partners, and everyone we support, with respect and
  care.
• Transparency
  - being open and honest so that trust can grow.
• Reflection
  - pausing to learn from experience and improve together.
• Growth
  mindset - always welcoming feedback and challenges as opportunities to
  develop.
• Accountability
  - taking ownership of our actions and outcomes, not to assign blame, but
  to learn, adapt, improve, and move forward.
• Solution-seeking
  - focusing on constructive ways forward, even when things are tough.
• Collaboration
  - sharing ideas, supporting one another, and celebrating collective
  success.

🙏🏻What You Can
Expect from Us

• Competitive
  salary
• Work
  ybrid in our Canary Wharf office (2-3 days in office p/w)
• 33
  days holiday (including UK public holidays)
• Team
  get-togethers
• A
  paid day off on your birthday
• Office
  equipment when you join
• Pension
  contribution
• Be
  part of one of the UK’s most ambitious HealthTech start-ups

🗓️Our Hiring Process

We aim to make our hiring process as streamlined as
possible.

All successful applicants will:

Be invited to a Talent call with our Talent Acquisition Specialist

An interview with our Associate Director of Quality

A second stage interview/task

🩵Apply with Confidence

Studies show that men apply for roles when they meet around
60% of the qualifications, whereas women and other marginalised groups often
apply only if they meet every requirement. If you believe you’re a great fit
but don’t meet every single requirement, we encourage you to apply!

At Care ADHD, we’re committed to building a diverse and
inclusive environment. We encourage applications from candidates of all
backgrounds, especially those from historically marginalised communities, as we
work together to create a more equitable future.