Job Description

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Patient Safety Associate - GBS

Location: Mexico City (Hybrid)

Your new role

As a Patient Safety Associate at Novo Nordisk, you will be responsible for receipt, documentation, triage and quality assessment of inbound safety information, including adverse events and technical complaints. Also responsible for ensuring compliance with all internal and external drug and device safety reporting requirements regarding the collection and maintenance of safety information. Along with that you will:

• Duplicate searches, Product Coding and Narrative Generation.
• Handling inbound and outbound calls and correspondence for adverse events and technical complaints, providing professional and timely responses to product information questions and inquiries.
• Assist with training and mentoring of new joiners and assist with workload distribution and coordination.
• Identify opportunities of development of the procedures and make recommendations to management and support implementation of solutions.

Your new department

The Clinical, Medical & Regulatory department at Novo Nordisk is dedicated to ensuring the safety and efficacy of our products. We work closely with healthcare professionals, patients, and regulatory authorities to collect and analyse safety information.

Your skills and qualifications

• Must have:
  • Bachelor's degree in a science or healthcare discipline.
  • Knowledge of medical and pharmacovigilance terminology.
  • You have Advanced or Fluent Level of Spanish and English
  • Familiarity with FDA regulations, computer validation, and regulatory requirements.
• Nice to Have:
  • 1 years of patient safety experience, preferably with customer service experience.
  • Experience with MedDRA coding and adverse event identification is preferred.
  • It will be considered as an asset if you have knowledge and experience with disease states supported by Novo Nordisk, such as diabetes, obesity, haemophilia, and growth hormone disorders.

• • Proficiency in test case writing and execution is a must.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

What we Offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

More Information

For more information, visit novonordisk.com, Facebook, Instagram, X, LinkedIn and YouTube

To complete your application, click on “Apply now”, attach your CV and follow the instructions.

Deadline

Please apply before April 8th, 2026.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.