Job Description

ABOUT THE STEADMAN CLINIC

Join The Steadman Clinic Team and embark on a rewarding career where you can make a life-changing impact on the lives of professional athletes and community members alike. Here, you won't just be part of a world-renowned orthopedic team; you’ll play a vital role in delivering exceptional, patient-centered care that transforms lives. You'll also be surrounded by the stunning mountain communities that are home to our clinics, allowing you to enjoy a unique lifestyle that balances professional growth with outdoor adventure and the rewarding experience of making a positive difference in people's lives. This is more than a job; it’s an opportunity to blend your professional passion with an extraordinary lifestyle in the heart of the Rockies. Come be part of something truly special!

POSITION DETAILS

Job Title: Patient Representative – Front Desk & DME Support

Status: Full-time, year-round; Benefits eligible

Classification: Non-Exempt - Hourly

Location: This is a unique opportunity to be based full-time in Aspen, CO. This position qualifies for Employee Housing via APCHA. Housing is not guaranteed and based on availability. Click here to learn more about the Employee Housing program with Aspen Pitkin Housing Authority. This role requires you to be onsite at our Aspen clinic.

Schedule: Monday - Friday; 40 hours

Pay Range: The entry pay range for this position is $22.00/hour - 25.00/hour and is dependent on experience. Entry pay may increase from this base rate based on health care or applicable customer service or health care experience.

This position is an exciting opportunity to step into a dynamic role where you'll have an opportunity to serve as in a cross-disciplinary support role and providing clinic and patient support. With on-the-job training, you'll have the chance to enhance your skills and make a meaningful impact every day!

The Patient Representative role offers a unique opportunity to join the Aspen Clinic Team in a dynamic, multifunctional position that supports both front desk patient operations and Medical Technician/Durable Medical Equipment (DME) services. This cross-trained role is a great opportunity for someone who is eager to develop skills across multiple areas of clinic operations. The Patient Representative is responsible for creating a warm and welcoming experience for patients from the moment they arrive. Core responsibilities include greeting patients, completing administrative tasks related to patient check-in and processing, and maintaining a clean and inviting reception area. This position requires strong communication skills, professionalism, and the ability to interact effectively with patients, providers, and colleagues at all levels. Because this Aspen-based position is cross-functional, the Patient Representative is expected to flex into other areas as needed, including providing support to Medical Technician and DME operations. This unique opportunity allows the successful candidate to gain broad exposure to clinic workflows while playing an essential role in ensuring smooth, efficient, and patient-centered operations.

CORE RESPONSIBILITIES

Patient Check-In & Support:

• Checking patients in and out: ensure registrations and required forms are complete and updated, insurance cards & drivers licenses are current and scanned, and schedule follow-up appointments as needed.
• Check all clinic schedule(s) the day prior and make detailed notes as to who needs paperwork, updates, and which patients have a balance or copay to collect.
• On a daily basis, manage all correspondence for the clinic: distribute any incoming mail, interoffice mail, and special deliveries. Checking and returning all messages, replying to emails.

Payment Processing & Financial Management:

• Process payments to the clinic: input patient charges on a continual basis, collect and record payments and payment information, balance cash drawer and prepare and reconcile daily deposit funds; use correct procedure to document and report any discrepancies. Settling daily balances and saving in the company drive under batches.
• Collect on past due balances, copays, and private pay accounts, start payment plans if necessary.
• Obtain, secure and ensure sufficient cash denomination to provide change; responsible for safekeeping of all change funds and revenue collected during the day.

Clinic Oversight & Organization:

• Maintains overall organization and physical image of the waiting room through the day, ensures refreshments for patients are stocked and available.
• Making sure that all business cards are stocked in patient rooms & front desk.
• Assist with training new staff members in the role including but not limited to shadowing, answering questions, assisting with patient conversations, checking for understanding/errors.
• Basic assistance helping to train new employees for the department, as expertise is gained.
• Travel to cover other team members' shifts at different locations will be occasionally requested with mileage reimbursed.

DME Support:

• As recommended by the physician, fit patients with Durable Medical Equipment, ensuring proper fit and utilization, and accurately documenting services provided.
• Provide education to patients on the application, use, care, and expected outcome for products as indicated by the physician instruction and manufacturer.
• Stock DME supply room and help monitor inventory levels.
• Provide administrative support to clinic teams and physicians as needed.

Compliance & Confidentiality:

• Demonstrates knowledge and understanding of patient privacy rights.
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form which may jeopardize the privacy of patients.
• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

Additional Responsibilities:

• Demonstrate a professional attitude toward patients and fosters positive, collegial relationships with Steadman Clinic, Steadman Philippon Research Institute, and hospital personnel.
• Must consistently maintain a professional demeanor and represent The Steadman Clinic with maturity and professionalism in all interactions.
• Maintain personal commitment to the Steadman clinic mission and values.
• Follow policies as established in the Employee Handbook.
• Attend staff meetings and other required meetings.

Perform other related duties as assigned.

Please note, the responsibilities and scope outlined in this document are not exhaustive and may evolve based on the business's needs. This job description serves as a general overview of key duties and responsibilities but is not intended to be a comprehensive list of all tasks required for the position. Duties may change at any time, with or without notice, and at the sole discretion of The Steadman Clinic.

Requirements

MINIMUM QUALIFICATIONS

• High school diploma or GED and at least one year of experience as a patient representative or in a customer service role required.
• Strong organizational, communication (both written and verbal), and interpersonal skills.
• Exceptional telephone etiquette, with the ability to remain courteous and handle upset patients, both in person and over the phone.
• Capable of thriving in a fast-paced environment while managing multiple tasks simultaneously and handling frequent interruptions.
• Energetic, quality-focused, and proven ability to contribute effectively as a member of a cohesive team dedicated to delivering excellent patient care.
• Ability to handle sensitive and confidential information with discretion, while maintaining professionalism at all times.
• Experience in a medical practice preferred.
• Knowledge of medical insurance billing preferred.

EMPLOYEE BENEFITS:

We support our employees and their families with a robust, comprehensive benefits package to ensure life in the mountains doesn’t come with compromise. Come work with us to enhance your career and thrive in our mountain communities. Benefits eligible employees receive the following:

• Health, Dental and Vision Insurance with generous premium subsidies for you and your family.
• 401(k) Retirement with a Safe Harbor contribution amount equal to 4% of eligible compensation and discretionary profit-sharing contribution.
• Paid Holidays, PTO & STO! Staff receive 9 paid holidays annually. Employees can also earn up to 155 hours of PTO within their first year. In addition, employees accrue sick time of 1 hour per 30 hours worked, up to 48 hours / year.
• Leave Benefits: The Steadman Clinic covers the cost of paid family medical leave in Colorado, basic life and AD&D, short- and long-term disability.
• Discretionary Bonus Program and Wellness Benefit.
• Employee Assistance Program with confidential support from licensed professionals.
• Referral Program Incentive.
• Parking available.

If you are a Certified Athletic Trainer, who is interested in an exciting and rewarding career serving both professional athletes and neighbors in our community alike, we encourage you to apply for this exciting opportunity.

HOW TO APPLY: Applications will be accepted and reviewed on a rolling basis for 30 days from the date of posting. If the position remains vacant after this period, applications will continue to be accepted until the role is filled. Once the position is filled, the job posting will be removed. To apply, please submit your online application through the “Apply” link on this page. Applicants should include a resume and a brief cover letter.

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.