Hours of Work :
9am to 5:30pm
Days Of Week :
Mon- Fri
Work Shift :
8X5 Day (United States of America)Your Job:
In this highly technical, fast-paced, and rewarding position, you'll collaborate with multidisciplinary team members to provide the very best care for patients. The Patient Representative will investigate complaints and grievances and use complaint and conflict resolution strategies to resolve and mitigate patients' complaints. The primary responsibility involves coordinating, tracking, categorizing and responding to patient complaints. Provides regular analysis of the trends related to patient complaints and subsequent risk to patients, the organization and staff.
Your Job Requirements:
• Bachelor of Science Degree required
• Master's degree preferred
• 3 years of experience preferably in risk management role
• If a nurse or other licensed professional, license/certification must be current
Your Job Responsibilities:
• Communicate clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for your performance
• Always look for ways to improve the patient experience
• Take initiative for your professional growth
• Be engaged and eager to build a winning team
Methodist Charlton Medical Center is a 314-bed, full-service, acute care teaching hospital that serves Cedar Hill, DeSoto, Duncanville, and Lancaster in southwestern Dallas County. In addition to the new 40,000-square-foot expansion of the emergency department, we offer a newly renovated intensive care unit, labor and delivery unit, and interventional radiology suite; a Level III Trauma Center, a Level II Neonatal Intensive Care Unit, and the Dr. Stephen and Marilyn Mansfield Oncology Unit. We have been recognized for excellence in cardiac catheterization, electrophysiology, open heart surgery, and STEMI care; stroke care; hip and knee joint replacement; women and children’s services; and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 13 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:
• Magnet®️ designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers
• TIME magazine Best Companies for Future Leaders, 2026
• Great Place To Work Certified, 2025
• Glassdoor Best Places to Work, 2025
• Military Friendly®️ Employer – Gold, 2025
• Military Spouse Friendly®️ Employer – Designated, 2025
• Military Friendly®️ Supplier Diversity – Designated, 2025
• Press Ganey HX Health System of the Year, 2024
• Fair360 Top 10 Healthcare Employer for Inclusion and Fairness, 2024
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2024
