Req ID: 29102
Department: Patient Safety/Risk Management
Work Location: WakeMed Raleigh Campus
Location: Raleigh, North Carolina
Employment Type: ['Part Time']
FTE: ['0.50']
Hours of Work: ['Office hours 8:30 am - 5 pm. Alternating 3 days & 2 days each week.']
Weekend Requirements: No Weekends
Call Requirements: ['No']
The Patient Relations Specialist, RN serves as a liaison between customers, patients and/or their families and WakeMed Health & Hospitals to align personnel and resources to best meet the patient's real-time needs. The Specialist will also work retrospectively to address complaints/grievances received post-discharge and attempt to make service-recovery as well as foster process improvement based on patient concerns. The Specialist will role-model Wake Way behaviors while assisting in the design and implementation of initiatives that help promote a culture of patient-centered care which emphasizes excellent service, communication and compassion. The Specialist represents the voice of the patient and collaborates with departmental managers, directors and staff to ensure that all patient experiences embody the highest degree of service and quality of care.
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Registered Nurse Required
Bachelor's Degree Nursing Required
5 Years Nursing Preferred
WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C.
The 900+ bed system comprises a network of health care facilities that includes:
• Level I Trauma Center and tertiary referral hospital, children’s hospital and rehabilitation hospital in Raleigh, N.C.
• Community hospital in Cary
• Women’s hospital and family health center in North Raleigh
• Comprehensive outpatient centers and freestanding emergency departments in Brier Creek, Garner and Apex
• Freestanding Children's Emergency Department and dedicated Children’s Hospital
• One of the highest volume heart centers in the United States
• Level IV Neonatal Intensive Care Unit
• Multiple outpatient rehabilitation sites
• 40+ primary care and specialty physician practices
• Home health services
WakeMed’s team of 8,000+ nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of Wake County and beyond using the most advanced technologies and facilities to ensure the finest in health care.
Specialties
WakeMed is home to two nationally accredited, award winning Chest Pain Centers and two nationally accredited, award winning Stroke Centers. Centers of excellence include cardiac and vascular care, women’s and children’s services, physical rehabilitation, emergency and trauma, orthopedics, neurosciences, home care and numerous wellness and community outreach programs.
