Job Description

Locations: Jacksonville, Florida

Categories: Office and Clerical

Req ID: 67914

Overview

Performs under the supervision of the Patient Relations Manager or Supervisor . Patient Relations Representatives are responsible for facilitating a welcoming and supportive environment for patients and families visiting UF Health Jax and UF Health North hospitals and clinics. Functions as a liaison between patients, families, visitors and staff by facilitating the highest level of patient experience. Orients and supports patients/families regarding hospital environment, amenities and resources. Assist patients requiring treatment with arrival process to include but not limited to the Welcome Kiosk in the Emergency Department and the Pre Registratioin process in the Pre-Admissions areas. Staff will assist patients and visitors accessing UF Health and its entities for all hospital and clinical visits. Proactively facilitates communication and problem resolution betweem staff, other departments as well as the patient and their families. Manage lobby and waiting rooms for potential concerns. Participates in the hospital's provision of high quality services which includes, but is not limited to; coordinating services, providing crisis intervention and providing community resource information.

Qualifications

Required Education:

• High School Diploma or GED.

Preferred Education:

• Associate degree or foreign language.

Required Experience:

• Less than one (1) year use of a personal computer -AND- One to two (1-2) years customer service experience.

Required Licensure/Certifications:

• Effective 7/1/2023, Basic Life Support from the American Red Cross or American Heart Association required.

Necessary Skills:

• Sincerely likes to work with people and interested in helping them.
• Must possess strong problem solving, communication, interpersonal and computer skills.
• Ability to handle stressful situation in a professional and courteous manner.
• Capable of working with diverse groups of people.
• De-escalation skills.

Preferred Experience:

• Two (2) years of customer service experience in a health care related industry.