Job Description

We are looking for a Patient Relations Representative to join our team and be the welcoming face of our organization. In this key role, you’ll ensure a smooth, positive experience for our patients from the moment they arrive to the time they leave.

Essential Job Functions:
• Greet and check in patients with a warm, professional attitude
• Verify patient information, insurance documents, and referrals; update records as needed
• Answer phones, schedule appointments and follow-ups, and relay messages efficiently
• Accurately enter patient information into the database
• Assist with completing patient and clinic forms when necessary

Minimum Education and Experience:
• High School Diploma or GED
• Strong computer and data entry skills
• Previous customer service experience, preferably in a healthcare setting
• Friendly, professional demeanor and excellent communication skills

Required Licenses, Certifications, and Registrations:
• Current certification in Basic Life Support (BLS) for health care providers.
• 5 years' related experience or training preferred.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:
Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.
Elk Ridge Community Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
Elk Ridge Community Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date.
All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).
All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.
Elk Ridge Community Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. Elk Ridge Community Health is an equal opportunity employer.