Part time
Reporting to the Manager Patient Experience, Service Excellence, this position is responsible for, under general supervision, supporting the Patient Relations Manager by serving as a coordinator, liaison and educator in regard to the patient and family concerns and grievance process. Additionally, this position will provide support to the organization through compassionate and collaborative guest management, with an intense focus on patient and guest experience.
REQUIREMENTS
1. High school diploma or equivalent required. Associate or bachelor’s degree with an emphasis in Psychology, Social Work, or related Health Sciences is preferred.
2. Ability to work well independently and as part of a collaborative team is required.
3. Advanced communication and customer service skills to communicate information (verbally and written) to a variety of roles clearly, respectfully, and adapt communication based on the receiver’s current knowledge base is required.
4. Ability to form productive and positive relationships immediately with patients, their loved ones and other caregivers, while maintaining appropriate boundaries is required.
5. Advanced experience with creating and delivering presentations is required.
6. Strong computer and audiovisual skills are required.
7. Healthcare and customer service experience is preferred.
8. Conflict management, crisis management, de-escalation and mediation experience are preferred.
Pay Range ($23.59 - $31.85)
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.
