PatientRegistrationRepresentative

On-SiteIntermountain Orem Community Hospital
Schedule:Monday, Tuesday & Wednesday6:00PM-6:00AM

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, healthsystemsand medical groups.  At R1,you’llbe part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a PatientRegistrationRepresentative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care 

This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do: 

• Provide exceptional customer service andassistpatients and families with the check-in process working across multiple computer systemsto register patients efficiently

• Answer phones and gatheraccurate patient informationquicklyin a fast-paced environment

• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion

• Build trustwith patients during moments when they may be ill, anxious, confused, or overwhelmed

• Navigate diverseinsurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable 

• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow 

No healthcare background? No problem.We’lltrain you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For: 

• Exceptional customer service experience, communication and interpersonal skills 

• Strong composure and professionalism in a fast-paced environment 

• Ability to multitask and prioritize quickly with high attention to detail 

• Comfortable with shifting priorities based on patient needs 

• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but notrequired)

• High School Diploma or GED

• Ability to pass background check, drug test, and meet vaccination requirements

 What You’ll Gain: 

• Experience in healthcare administration & patient access 

• Exposure to revenue cycle, insurance processes, and hospital operations 

• Opportunity for growth within R1 

• A team environment focused on innovation, collaboration, and patient experience 

• Meaningful work supporting patients during urgent and emotional moments  

WhyYou’llLove This Job:

Make a Real DifferencePatients lean on you for support and reassurance. You’llbe more than a data collector -you’llbe a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up From insurance basics to hospital workflows,you’llgain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never BoringYou’llmove between systems, phone calls, andin‑personinteractions - balancing accuracy with compassion, working alongside clinicians and emergency staff.