GENERAL SUMMARY OF DUTIES The MRI/ CT Receptionist serves as the first point of contact for patients and plays a vital role in ensuring efficient imaging department operations. This position supports patient flow, safety, scheduling accuracy, and communication between patients, technologists, and clinical staff.

ESSENTIAL FUNCTIONS:

· Greet and check in patients professionally; verify demographics, insurance, identification, and collect co-pays or balances. Check out patients and schedule follow-up appointments as needed.

· Answer phones and messages appropriately; maintain an organized front desk and waiting area. Assist with referrals, authorizations, documentation, and accurate scanning/uploading of patient records.

· Obtain, distribute, and review required paperwork, consents, and screening forms; identify incomplete or concerning responses and escalate appropriately. Ensure forms are completed prior to appointments and maintain basic MRI/CT safety awareness.

· Address patient questions and service concerns; communicate effectively with technologists, management, and other departments to support smooth patient flow and exam preparation.

· Schedule, reschedule, and cancel MRI/CT appointments, including outside orders; ensure correct exam orders, appropriate time slots, coordination of urgent/add-on exams, and timely communication of delays or changes.

· Follow departmental policies, safety protocols, and process improvement initiatives; participate in training and maintain professionalism in a high-volume, fast-paced environment.

· Communicate appointment details, preparation instructions, expectations, and arrival times to patients.

· Utilize EMR, PACS, PACS Manager, Metis, and scheduling systems effectively.

· All other duties assigned.

EDUCATION High school diploma or GED

EXPERIENCE Minimum of one year experience in healthcare, medical office or customer service setting, preferably six months receptionist experience in health care setting.

REQUIREMENTS Excellent customer service skills. Flexibility to work assigned shifts including early morning, evenings, and/ or weekends.

KNOWLEDGE

· Basic knowledge of MRI/CT front-desk workflows, office policies, procedures, and required documentation

· Understanding of imaging appointments, exam types, and typical exam durations

· Knowledge of customer service principles, patient confidentiality, and HIPAA requirements

· Familiarity with office equipment and general medical office operations

SKILLS

· Clear, professional verbal and written communication with strong interpersonal and customer service skills, including conflict de-escalation

· Proficient typing, use of office equipment, and accurate handling of paperwork and filing

· Strong attention to detail and accuracy in patient data entry and documentation

· Ability to work effectively in a fast-paced outpatient clinical environment and adapt to changing schedules and patient needs

ABILITIES

· Ability to communicate clearly in person and by phone; establish and maintain cooperative relationships with patients, families, providers, and staff

· Ability to remain calm, courteous, and professional when interacting with upset or anxious patients

· Ability to read, understand, and follow written and verbal instructions to prepare records, generate documentation, and schedule appointments

· Ability to organize, prioritize, and multi-task in a high-volume setting while working independently and as part of a clinical team

· Ability to accurately review and enter patient information, identify workflow or documentation issues, and escalate appropriately

· Ability to maintain confidentiality, comply with safety policies and procedures, and adapt to changing operational needs

· Ability to travel between office locations and maintain reliable attendance

ENVIRONMENTAL/WORKING CONDITIONS Work is performed in a medical imaging outpatient clinical environment. Position is primarily a reception workstation and has frequent interaction with patients, visitors, technologists, and staff. This is a fast-paced, high-volume setting with frequent interruptions. Adhering to strict posted safety signage and access restrictions.

PHYSICAL/MENTAL DEMANDS Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, walking short distances from reception area to MRI/ CT department, and sitting/ standing for extended periods of time. Must possess visual and auditory acuity in order to communicate with co-workers, patients, and other customer groups. Ability to lift/ carry up to 25 lbs.