Job Description

Harbor Health

Patient Reception Specialist

Austin, TX (Park Bend) | Full-Time

Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our team at our Park Bend clinic in Austin, TX. Harbor Health is an entirely new multi-specialty clinic group utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As the face of our clinic, you will be responsible for providing exceptional member support and communication, welcoming members, and facilitating a seamless experience that builds satisfaction, trust, and organizational loyalty. You will work collaboratively with our care team to deliver a member-centered experience that aligns with our mission of transforming healthcare through our payvider model.

POSITION DUTIES & RESPONSIBILITIES

Member Experience & Communication

• Greet all patients and visitors in a professional and welcoming manner
• Prepare patients for their appointments and inform them of relevant and required information for their visit
• Provide clear communication to members around the services they are scheduled to receive
• Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
• Keep the reception and patient waiting areas clean and organized

Administrative & Documentation

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
• Perform demographic and insurance validation and inform patients of privacy policies and procedures
• Schedule patient appointments and follow-up appointments per established policies and procedures
• Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
• Other duties as assigned

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required:

• High School Diploma or equivalent
• Proficiency in medical terminology and insurance practices
• Proficient in the use of computer programs and applications including Google Suite and practice EMR systems
• Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately
• Knowledge of CPT and ICD-10 coding
• Excellent customer service skills with a positive, proactive service attitude
• Effective professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred:

• Experience in primary care, family practice, internal medicine, urgent care, or emergency room settings
• Current BLS Certification for healthcare providers
• Bilingual in English/Spanish

WHAT WE OFFER

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401(k) Investment Plan
• Company Equity

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you. Please apply to be a part of our team!