Job Description

Harbor Health looking for skilled Patient Reception Specialists (PRS's) to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Garland, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center.

The  Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

How You Will Get Things Done:

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR 

• Perform demographic and insurance validation, and inform patients of privacy policies and procedures 

• Keep the reception and patient waiting areas clean and organized

• Other duties as assigned

How You Will Build Trust:

• Greet all patients and visitors in a professional and welcoming manner 

• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise 

How You Will Innovate:

• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily

• Schedule patient appointments/follow-up appointments per established policies and procedures

Experience to Drive Change:

• Adept in medical terminology and insurance practices

• Proficient in the use of computer programs and applications including Google Suite applications and practice EMR systems

• Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately

• Knowledgeable of CPT and ICD-10 coding

• Current BLS certification for healthcare providers preferred 

• High School Diploma/Equivalency required

• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred